Coming Soon


COVID-19 Update

We are currently working as part of the NSW Government’s response to the COVID-19 pandemic. We appreciate your understanding and ongoing support. For more information on COVID-19 visit: NSW Government COVID-19.

What’s new?

We’re excited to have updated the strategy content with the following new initiatives.

  • NSW Smart Infrastructure Policy:  The policy provides guidance on the use of smart technology in public infrastructure to improve customer outcomes, increase productivity and help drive decision making.
  • NSW Smart Places Strategy: NSW Smart Places Strategy spells out NSW’s commitment to using new technologies and near and real-time data to improve services and drive investment decisions. The strategy’s action plan maps out the forward agenda for NSW in delivering Smart Places.
  • NSW AI Strategy: This strategy sets out the direction on the development and use of artificial intelligence by NSW Government agencies. It is underpinned by an AI Ethics Policy and AI User Guide.

We’ve also published 25 success stories which highlight how we are responding to COVID-19 pandemic and other successful ICT/digital initiatives across the sector. Some of the success stories include:

  1. COVID-19 Assistance Finder

    COVID-19 Assistance Finder: Discover how we are digitally supporting NSW to identify benefits and services available to them in their time of need.

  2. COVID-19 Border Permit

    NSW Border Permit: Discover how we are making it easier for NSW and Victorian citizens to digitally apply for border permits during COVID-19 pandemic.

  3. HomeBuilder Grant

    HomeBuilder Grant: Discover how we are providing a simple and seamless way to digitally apply for HomeBuilder Grant.

  4. Virtual Healthcare

    Virtual Healthcare: Learn how myVirtualCare and the Virtual Care Accelerator are supporting citizens during the COVID-19 pandemic.

Read more success stories.

Last updated: September 2020

Future Planned Release

New and upcoming initiatives across NSW Government, with implications to customer or digital will be incorporated in the strategy content in future releases. The upcoming initiatives are as below:

Initiative Description
Operational Communications Strategy

The NSW Telco Authority is currently revising the Operational Communications Strategy (OCS). Since 2015, there has been an increase in shared network coverage to over 90% in the North-West and North Coast regions of NSW through an enhancement of the existing Public Safety Network. Together this represents nearly 66,000km2 of additional in-vehicle radio coverage.

There has also been an increase in investment of $217m in March 2020 to expand the Public Safety Network further across regional NSW. The strategy is in final stages of development. It is being updated to accommodate advances in digital technologies and changing agency requirements since 2015. The strategy update will be completed by the end of 2020.

Gig State

The Gig State project will boost regional internet service with network infrastructure and increased fibre capacity in regional NSW. The NSW Government is running an open tender process in 2020 to deliver better regional digital connectivity outcomes through infrastructure investment in key pilot locations.

Smart Western City Program The Smart Western City Program will define a range of smart place initiatives and solutions that will ensure the Western Parkland City is a connected and digitally enabled city. It is a key commitment under the Western Sydney City Deal.

The program has undergone extensive stakeholder consultation across government and industry, and is in the process of attaining government approvals.
Western Parkland City 5G Strategy Trials The Department of Planning, Industry and Environment is in the process of scoping 5G Trials, which will involve working with telecommunications carriers to deliver coordinated trials of 5G technology in the Western Parkland City. The strategy and related trials are a key commitment under the Western Sydney City Deal.
NSW Cyber Security Strategy

The 2020 NSW Cyber Security Strategy is underway. Public consultation closed in late July and one-on-one industry engagement finished in late August 2020. The strategy will be completed in the coming months.

Telco Digital Twin

DCS Spatial Services in collaboration with the NSW Telco Authority is developing a NSW Telco Digital Twin. This initiative is part of the Infrastructure Digital Twin project.

The Digital Twin will identify and visualise NSW utilities infrastructure (example - power, water, gas and telecommunications) and buildings in real-time, which will enhance emergency management's capability to plan and respond to emergency events and disaster recovery. A proof of concept of the product.

Success Stories Additional success stories have been obtained and will be made available.

If you are working on an initiative that has all of government implications for customer or digital, please let us know by contacting us at:

Last updated