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COVID-19 Update

We are currently working as part of the NSW Government’s response to the COVID-19 pandemic. We appreciate your understanding and ongoing support. For more information on COVID-19 visit: NSW Government COVID-19.

What’s new?

We’re delighted to share that the Digital Drivers Licence has been enormously successful, with 2.7 million digital licences downloaded since the launch. This represents over 46 per cent of all licenced drivers in NSW. Furthermore, 6.1 million customers across NSW have a MyServiceNSW account via Service NSW.


Last updated: March 2021

Future Planned Release

New and upcoming initiatives across NSW Government, with implications to customer or digital will be incorporated in the strategy content in future releases. The upcoming initiatives are as below:

Smart Western City Program The Smart Western City Program will define a range of smart place initiatives and solutions that will ensure the Western Parkland City is a connected and digitally enabled city. It is a key commitment under the Western Sydney City Deal. The program has undergone extensive stakeholder consultation across government and industry, and is in the process of attaining government approvals.
Western Parkland City 5G Strategy Trials The Department of Planning, Industry and Environment is in the process of scoping 5G Trials, which will involve working with telecommunications carriers to deliver coordinated trials of 5G technology in the Western Parkland City. The strategy and related trials are a key commitment under the Western Sydney City Deal.
NSW Cyber Security Strategy The NSW Cyber Security Strategy 2021 is underway. Public consultation and industry engagement finished in late 2020. The Strategy will replace the existing NSW Cyber Security Strategy and the NSW Cyber Industry Development Strategy, combining both into one overarching cyber security strategy. The strategy will ensure the NSW Government continues to provide secure, trusted and resilient services in an ever-changing and developing environment. Additionally, it will support innovation and growth of the NSW cyber industry and cement NSW as the leading state for cyber security in the Asia-Pacific region  

The strategy will be launched in mid-2021.
NSW Spatial Digital Twin – Infrastructure Scheme DCS Spatial Services has completed the proof of concept for the Infrastructure Scheme of its Digital Twin. This will identify and visualise NSW utilities infrastructure (example - power, water, gas and telecommunications) and buildings in real-time, which will enhance emergency management's capability to plan and respond to emergency events and disaster recovery.

Spatial Services is now in the process of implementing a minimum viable product by the end of the fiscal year.
NSW Data Strategy The NSW Data Strategy will set out NSW government’s vision for better sharing and use of data to inform decision-making. It will include principles and sector-wide actions and will inform cluster data roadmaps. It will be aligned to the NSW Customer Strategy to ensure customers are at the centre of data-informed decisions leading to better outcomes.
Consultation for the strategy has been completed with government and research sectors. The strategy will be launched in mid-2021.
Last updated