Develop Capabilities for the Future

Our long-term goals

Creating a customer-first service means we need to invest in the people who will innovate, design and deliver it.

We’ll do this by providing practical training to strengthen our digital capabilities and, ultimately, our customer service.

And we will do it in a flexible work environment that embraces a diverse and inclusive workforce, which reflects the customers, we serve.

Building towards our future

To meet increasing customer expectations, we need a highly capable workforce to deliver digital services. We have developed a digital capability framework and are working across NSW government for adoption by our leaders and front-line staff via learning pathways.

We’re working in multi-disciplinary teams with partners who can help us lift our digital capability and culture within government.

At Transport NSW, the Transport Digital Accelerator facilitates direct collaboration between the public and private sectors, connecting teams from transport with industry, researchers, entrepreneurs and start-ups in the digital space.

We’re connecting key life journeys, delivering all-of-government core components and growing our technical and digital capability by adopting lean, start-up approaches to delivery, small changes frequently and iterating products based on analytics.

We’ve implemented ICT Assurance to deliver independent oversight of NSW Government ICT projects worth $5 million or more. 97% of projects are on track to meet their current approved baseline budget, and 95% of projects are on track to meet their current approved schedule.

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ICT Assurance

has been implemented to deliver oversight of NSW Government ICT projects worth $5 million or more

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95%

of projects are on track to meet their current approved schedule

97%

of projects are on track to meet their current approved baseline budget

By partnering with Sydney University’s John Grill Centre for Project Leadership, we’re uplifting project sponsor capability and capacity across NSW Government.

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Partnering with John Grill Centre for Project Leadership

has allowed us to uplift project sponsor capability and capacity

Our strategic objectives are:

  1. Build customer service and digital capability in our workforce, especially in regional centres

  2. Partner with leaders in customer and digital services

  3. Attract and retain talent

  4. Increase the diversity of our workforce to reflect our community

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