Our long-term goals
We will only invest when we are certain there are clear and tangible outcomes for our customers, based on real customer feedback.
We’ll take a digital approach to funding – smaller, faster, simpler. We’ll only seek outcomes that are socially, economically and environmentally responsible. Where we make savings, we will reinvest this in more digital services for customers.
Cluster 10-year plans will form the basis of investment prioritisation and enable outcomes.
Building towards our future
We’ve legislated the Digital Restart Fund as a way to reimagine how we plan and fund digital in NSW. We’ve started with a $100m investment and will build the fund over time.
The Digital Restart Fund
is a way to reimagine how we plan and fund digital in NSW
has been invested as a starting point
We’ve started building solutions around customer journeys as a way to break down the silos of government, NGOs, other jurisdictions and private organisations.
Initial 10-year investment plans for government clusters have been developed to enable long term planning for large complex system problems and short-term agile delivery – both supported by the Digital Restart Fund.
Initial 10-year investment plans
have been developed to enable long-term planning and short-term agile delivery
We’re standardising on re-usable platforms to deliver services faster, create efficiency and a consistent customer experience. And we’re investing in a minimum-security capability for all-of-government services to ensure we maintain the confidence of our customers.
We’ve developed the NSW 2040 Economic Blueprint that sets the direction for New South Wales’ continued success in a changing world and expanding global economy. The Blueprint identifies challenges and risks, and highlights major opportunities for the NSW Government to grow industries, innovate and improve our economy.
NSW 2040 Economic Blueprint
sets the direction for New South Wales' continued success
We've launched NSW Government Operational Communications Strategy 2020 developed by the NSW Telco Authority. The strategy charts a ten year technology roadmap to deliver mission-critical voice and data-enabled services to meet growing customer needs and help keep people and places safe.
NSW Operational Communications Strategy 2020
will help keep people and places safe
Our strategic objectives are:
Deliver reforms that matter most to customers, including those experiencing disadvantage or with complex needs
Achieve social, economic and environmental outcomes using strategic partnerships
Accelerate delivery and enabling digital ways of working via new funding methods and support services
Establish alignment of cluster investments with government strategic objectives and priorities
Shift effort and budget from running ICT to transforming customer services