Planning, Industry & Environment

Cluster focus areas are subject to change based on NSW Government priorities and responses to evolving customer needs. Updates to any content on this website will be communicated in coming soon.


We serve the people of New South Wales by developing well-connected communities, preserving our environment, supporting industries and contributing to a strong economy.

Our long-term vision on how we see the Department of Planning, Industry & Environment transforming NSW:

  • Citizens have personalised experience when interacting with our services and are at the forefront of our program design.
  • Our people have seamless digital experience to deliver the best in class service and program outcomes for the communities, environment and industry.
  • Our organisations utilise real-time advanced technology to influence decisions that benefit the environment, communities and industries.

Focus areas

These are the key focus areas over ten years broken up into three horizons.
Short Term
  • Consistent use of a customer-centric framework for the development of applications that support our interactions with our customers.
  • Simplification of ERP, business applications and systems to enable our employees to collaborate and work from anywhere more efficiently in the newly formed cluster.
  • Establishment of integration standards, processes and frameworks that support broader information sharing across organisations.

Medium Term
  • Systems that maintain a single view of the customer to better understand customer needs that enables improved service delivery
  • Utilise best of breed tools to strengthen security of our information assets protecting our customer information and enabling secure collaboration between our partner organisations

Long Term
  • Implement sensory data collection, automation and AI technologies that allows us to provide a personalised experience for our customers as well as define and execute programs to maintain sustainable environment and thriving communities and industry.