Transport

Cluster focus areas are subject to change based on NSW Government priorities and responses to evolving customer needs. Updates to any content on this website will be communicated in coming soon.

 

We deliver excellent public transport services that support and grow our communities, lead strong economic growth and improve the quality of life across NSW

Our long-term vision on how we see Transport for NSW transforming NSW:

  • Connect the whole lives of our customers, where commuters love public transport and it’s their preferred choice in Greater Sydney, and a real option in our regions
  • Make communities across NSW great places to live, work and visit. Regional customers can use public transport to engage with local communities and their nearest regional hub.
  • Lead economic growth and improve quality of life for the people of NSW, through a 30 minute city and regional public transport day return.
  • Make Transport the best place to work in Australia, and is a leader in evolving its people and capability to respond to new technology and ways of working.

Focus areas

These are the key focus areas over ten years broken up into three horizons.
Horizon 01
Short term

People centric

  • Enable data driven decision making
  • Make it easier to use technology
  • Deliver future workplace technology
  • Have relevant customer interactions throughout NSW

Digital enablement

  • Assist business transformation
  • Enable game changers
  • Support business led innovation
  • Deliver digitally enabled and integrated Transport options
  • Support innovation through Open Data

Sustainable technology

  • Improve fiscal management
  • Optimise cost for better value
  • Leverage emerging technologies (e.g. Cloud)

Resilient, safe technology

  • Minimise business disruptions
  • Mature cyber defence capabilities
  • Modernise and simplify our technology landscape
  • Adding priority to traffic lights to support emergency vehicles

Engage IT workforce

  • Build the right team and culture
  • Digital ready workforce
  • Diversify our workforce
     
HORIZON 02
Medium term

Customer centric

  • Digitally enabled workforces
  • Single Sign On
  • Whole of Government initiatives 
  • Proactively and intelligently identify customer needs
  • Responsive to customer and community needs
  • Improve customer trust (privacy and security)

Data-driven decision making

  • Deepen customer relationships
  • Develop insights
  • Make informed evidence-based decisions
  • Reduce IT silos
  • Contract management
  • Predictive maintenance

Place-based integrated service design

  • Optimise governance
  • Optimise cost for better value
  • Integrated solutions 
  • Deliver key infrastructure and services

Resilient, safe technology

  • Minimise business disruptions
  • Mature cyber defence and cloud capabilities
  • Software as a service (SaaS)
  • Fixed and wireless communications

Evolution of work

  • Enhance new and updated technical & soft skills
  • Diverse and inclusive workforce
  • More agile, cross-cluster, cross-sector
     
HORIZON 03
Long term

Customer centric

  • Personalisation
  • Digital enabled workforces
  • Personalised channel of choice for customers

Technology and innovation

  • Create innovation culture
  • Build next generation of technology & experience
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Mature ways of working
  • Intelligent analytics and efficient transport planning

Place-based integrated service design

  • Focus on value
  • Tailored solutions fit for place
  • Integrated solutions 
  • Autonomous vehicles

Resilient, safe technology

  • Minimise business disruptions
  • Mature cyber defence capabilities
  • Minimise or reduce IT infrastructure

Evolution of work

  • No workplaces / augmented reality
  • Enhance new and updated technical & soft skills
  • Diverse workforce
  • More agile, cross-cluster, cross-sector