With MyHousing Applications Online, clients can apply for housing assistance or make a change to their application, quickly and easily. This service is available 24/7. It enables clients to upload supporting documents and confirm identity and income information online. Client application forms are then integrated automatically into back end systems, significantly reducing administrative tasks.
FACS housing receives around 40,000 applications for assistance each year. There are approximately 60,000 people on the NSW Social Housing wait list. These are customers who are often in crisis situations with complex family and medical needs, who need assistance quickly. MyHousing Applications Online, under the Housing Connect project, means clients only need to tell their story once and can do it through a simple, easy to use application process.
This platform has been built in partnership with industry and has been designed with client consultation at all stages. This ensures the design and development of the product reflects user needs and provides a seamless user journey. 95% of clients have reviewed the online form as easy to use. There have been considerable cost savings in the reduction of paper forms and administrative tasks in processing.
We are providing easier access to FACS Housing services, ensuring that we are reaching more people who need our support. And we are also ensuring that we can manage the recent 20% increase in demand for housing, through innovative technology and processes improvements.