Objective 5

What success looks like

NSW will continue to strengthen its role as a trusted provider of a ‘one-stop shop’ for promoting identity resilience, where individuals feel supported by government in the aftermath of identity misuse and data breaches. This builds on existing confidence and capability, reinforcing NSW’s leadership in community-focused support.

Building on current efforts, ID Support NSW will empower individuals – especially those in at-risk communities – with the knowledge and tools to strengthen their identity resilience and remain safe online. This work will also underpin Pillar 5 of the NSW Digital Inclusion Strategy, ensuring equitable access to cyber safety resources.

NSW Government agencies will lead by example in promoting cyber safety and protecting the community’s data, setting a benchmark for industry and other jurisdictions.

Agencies will leverage both established internal capabilities and external resources and partnerships to support communities following cyber incidents and data breaches, with ID Support NSW continuing to play a central role in recovery and resilience-building.
 

Progress we’ve made in this area

ID Support NSW delivers a nation-leading identity resilience service that has proven critical in supporting NSW communities through the response to, and recovery from, data breaches and identity compromise. The function assists individuals whose government-issued identity credentials have been stolen or fraudulently misused and supports business owners in safeguarding personal information and recognising data risks.

Identity protection legislation

In August 2025, the Identity Protection and Recovery Act 2025 successfully passed NSW Parliament. The Act allows ID Support NSW to:

• establish a fraud check service and Compromised Credential Register
• be formally recognised as the lead provider of identity protection and recovery services, and
• support individuals affected by data breaches through document replacement, alerts, and personalised assistance.