Research and test with diverse users

Minimum you need to do

Research and test with people with diverse needs such as ability, age, literacy and numeracy levels and those who are unable to access or act on digital information.

How do you do it?

You can start to be inclusive by designing with your users, not just for them. Making assumptions about your users’ wants, needs and experiences is never as good as hearing from the actual users.  

When researching with users of your product or service, include users with a range of ability, age, language, location and device, to ensure that what you’re designing is accessible.  

Test the usability of your service end to end with your users in an environment that replicates the live version.  

Plan your sessions. Treat participants with respect and take their individual needs into account. For more information see the NSW Design System’s user needs and research guide and Activities and Templates.


How to show you’ve tested with the right people

  • You’ve included people with diverse needs in user research and usability testing.

  • You’ve also made a record of the diversity of people you’ve tested with and the outcomes, in your progress reports.

  • If you’re having your service audited, you will have obtained feedback from usability research participants who use assistive technology.

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