Research and test with diverse users

How do you do it?

You can start to be inclusive by designing with your users, not just for them. Making assumptions about your users’ wants, needs and experiences is never as good as hearing from the actual users.  

When researching with users of your product or service, include users with a range of ability, age, language, location and device, to ensure that what you’re designing is accessible.  

Test the usability of your service end to end with your users in an environment that replicates the live version.  

Plan your sessions. Treat participants with respect and take their individual needs into account. For more information see the NSW Design System’s user needs and research guide and Activities and Templates.


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