Create with purpose

Solve for the right thing. Focus your intent on using evidence, being strategic and setting up how you will measure success. A rigorous approach will lay the foundation for ensuring value for your customers.

 

Define the problem 

Define the problem or opportunity to address, using evidence, before developing solutions. 

Go to Define the problem to know what you must do to apply this standard and how to do it. 

 

Identify and align outcomes 

Identify the outcomes the service needs to achieve and ensure the service aligns with strategic priorities. 

Go to Identify and align outcomes to know what you must do to apply this standard and how to do it. 

 

Establish metrics 

Establish metrics to measure how well the service meets the identified outcomes and addresses the problem or opportunity.

Go to Establish metrics to know what you must do to apply this standard and how to do it.

 

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