Monitor, manage and evolve

Sustain and adapt the service to achieve its purpose.

 

Developing capabilities 

Attract, develop and keep people with skills to deliver better customer products and services.    

Go to Developing capabilities to know what you must do to apply this standard, and how to do it.

Monitor and improve

Plan to monitor your product or service, then use your monitoring process to inform improvements. 

Go to Monitor and improve to know what you must do to apply this standard, and how to do it.

 

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