Testing and improving
Don't set and forget.
Conducting further user research in the go-live phase, and reviewing analytics to determine how people are using your product or service, will form the basis of continuous improvement to ensure your product or service adapts to the needs of citizens.
If you want to learn more about how to test and improve your product or service, explore the tiles below.
How to collect data and measure performance
Use data to get the most out of your product or service
Testing a product or service
User testing to gather insights for continuous improvement