Why it’s important

There are benefits for users and creators when we are open, accountable and collaborative.


  • Contribute to the process and inform decisions  
  • Know why we’re making decisions and can hold government accountable


  • Identify opportunities to leverage and collaborate within and outside government
  • Help to build capability by learning from each other
  • Are transparent about their decision making
  • Get more nuanced and informed feedback to improve the service

How we get there

To be open, accountable and collaborative, we need to:

Share with each other
Share what we’re doing as we’re doing it, unless there’s a good reason not to (such as information that’s personal or sensitive). This helps to:

  • raise awareness
  • start discussions
  • make connections
  • improve the service

Share things like our:

  • rationale
  • ideas
  • learnings
  • research
  • data
  • code
  • designs

Blog about it, hold meetups or showcases, contribute to the Digital Design System.

Get and give feedback
Give people, either colleagues or citizens, a way to engage with our work, for example by:

  • getting the “thing” in users’ hands
  • publishing a blog for comment

Respond to people’s feedback, and explain why their feedback is or isn’t being used. This helps them understand the reason behind decisions. 

Make data driven decisions
Use qualitative and quantitative data to make evidence-based decisions.

Build teams around the problem or opportunity
Make sure the team has the right mix of capabilities needed to solve the problem or opportunity. It’s ok to bring different capabilities into the team as they’re needed.

Transfer knowledge
Plan how to have the knowledge and skills live on as people move on, by:

  • creating a team culture where everyone learns from each other and builds capability
  • documenting the history of the project along the way, so anyone coming in knows what’s happened and why things happened a certain way

Create co-operative relationships
Engage with key stakeholders early and often to bring them along the journey. Stakeholders can be from inside and outside government.

Mandatory bits



Understand the direction for information management in NSW Government

Learn about our responsibility to:

  • make data open by default, unless there is an overriding public interest against it
  • manage data as an asset

Understand and comply with responsibilities to release information publicly

Share data between agencies and the Data Analytics Centre

Understand and comply with responsibilities for creating, managing, destroying and protecting government records

    Understand the requirements for:

    • digital and physical records management
    • information management

    Understand responsibilities of being a public servant