Sustain and adapt the service to achieve its purpose



  • Design the service to meet recordkeeping requirements; talk to your recordkeeping or information management experts to help with this 

Maintain and monitor 

  • Maintain the service, such as running security tests, updating content and checking WCAG compliance 
  • Monitor anything that may impact the service such as policy, law and technology changes 


  • Collect data to track the services’ performance against outcomes and how well it addresses the problem or opportunity; use this data to improve the service 
  • Get feedback from users to help iterate and improve the service 


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