Create with purpose
Solve for the right thing. Focus your intent on using evidence, being strategic and setting up how you will measure success. A rigorous approach will lay the foundation for ensuring value for your customers.
Define the problem
Define the problem or opportunity to address, using evidence, before developing solutions.
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Identify and align outcomes
Identify the outcomes the service needs to achieve and ensure the service aligns with strategic priorities.
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Establish metrics
Establish metrics to measure how well the service meets the identified outcomes and addresses the problem or opportunity.
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