Minister for Customer Service Victor Dominello will host the first AI Thought Leaders Summit to ensure government agencies place customers at the centre and AI is used to drive better outcomes.

The Minister will bring together key stakeholders to collaborate on how to use AI for society’s benefit. The summit will focus on the State’s AI ecosystem and will identify next steps to shape the future direction of AI use in NSW, including testing the NSW AI ethics framework and AI strategy that are currently in development.  

The summit will include community leaders, academia, industry, government and scientific representatives. They will bring their insights to the full day event to ideate and develop future policy ideas, and next steps to make these ideas a reality. The Department of Customer Service will review the ideas which come from the summit.

The summit will be held on Friday 29 November 2019 at Parliament House.

In advance of the summit, the Department of Customer Service is running a customer-centred consultation process to understand the opportunities and challenges of AI.  The insights drawn from this consultation will shape the focus and participants for the summit.

If you would like to participate in our upcoming consultation, please register your interest by emailing policylab@customerservice.nsw.gov.au.

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