Active participation in a digital society

Citizens and businesses rely on connectivity as an essential utility for everyday life. This has become even greater following the impacts of the COVID-19 pandemic and the increased shift to digital government service delivery. Digital services have shifted from a channel of convenience to a key enabler of broader social and economic benefits. Digital inclusion is critical to allow all parts of society to have rich digital experiences, from essential government services to social interactions. Citizens and businesses need meaningful digital connectivity wherever they live, work or play in NSW.

All customers have metropolitan equivalent digital connectivity

In practice, this should mean:

1. Remote, rural and peri-urban citizens can access and effectively use digital systems and services for employment, justice, education, health, social, personal and entertainment use.
2. Aboriginal and Torres Strait Islander communities have equitable access to connectivity that meets their local community needs.
3. Connectivity services are affordable for citizens no matter where they live, with access to a choice of providers.

Connectivity blackspots continually decrease across the state

In practice, this should mean:

1. Customers can utilise key digital services on major transport corridors, in tourist destinations and in public spaces across NSW.
2. High-speed connectivity is in place to enable digitisation across the Six Cities region.
3. Innovative and next generation connectivity technologies are piloted and tested across NSW, with innovation districts and commercial hubs serving as catalysts, to develop world-leading solutions to common problems.