Steps for funding

We have lots of ideas about how we can transform government. In fact, we have so many ideas that there are more projects than there is funding. So, we developed a six-step process to ensure we prioritise projects that maximise outcomes for NSW: 

  1. We make sure projects are part of forward digital plans 
  2. We check projects eligibility  
  3. We work across the sector to build a pipeline of projects  
  4. For projects that make it into the pipeline, we help you write and submit a business case, which is the assessed 
  5. You receive approval and funding 
  6. We check throughout your project to make sure you’re meeting your objectives 

Beyond Digital Strategy and Investment planning

Every year, clusters update their digital investment plans. These plans support the Beyond Digital Strategy and are provided to the Department of Customer Service. This forms an indicative list of projects eligible for funding under the Digital Restart Fund.

If your project is not on this forward plan, you will need to: 

  • Have it prioritised by your cluster, relative to the projects that are on the forward plan 
  • Have it approved by one of the following governing bodies: 
    • Life journeys, Life events: Customer Council (CC) for life journey projects 
    • ICT and Digital Leadership Group (IDLG) for state digital asset and legacy modernisation projects 
    • Enabling capabilities: Public Service Commission (PSC) for enabling capabilities projects 

Please contact Daniel Roelink to find out more about the regular Beyond Digital updates. 

Eligibility Test

If your project is on the forward plan, we will then check to make sure it meets the Eligibility Criteria. To find out more about project eligibility, please contact Ramesh Murthy.


After we’ve worked out the project’s eligibility, we have a process to prioritise project proposals - we call this our pipeline.  
Based on the information you provide us prior to completing a business case, we will assess how well the project meet’s the objectives of the fund. The project’s category of investment and eligibility will be confirmed at the end of the pipeline, as well as the investment pathway (seed or scale), so clusters know which projects will be asked to prepare a business case and proceed to the next step (Investment Prioritisation). It is at this point that we: 

  • Recommend which projects should be funded to the Digital Restart Fund Steering Committee, along with a time frame of when projects will have their business cases completed. The decided list is then submitted to DaPCO for approval.  

  •  List (‘the pipeline’) quarterly with the next review. If your project is put into the pipeline, we will let you know and work with you to prepare your business case.  Alternatively, Ramesh Murthy can help with your query. 

Investment Prioritisation 

Now that we have worked out which projects we think should be funded, you need to prepare a business case which we then assess and compare to other business cases that we receive. We call this investment prioritisation.

We look at the maturity and readiness of the project and think about the most appropriate funding pathway. Projects are scored according to customer needs, economic benefits, delivery approach and risk profile.

We also look at how well projects meet the intention of the fund, including:  

Strategy: how well the project aligns to Cluster objectives and existing government priorities  Feasibility/

Deliverability: does the project team have the skills and capacity to deliver the project  

Economic viability: what is the net benefit to the state (improving economic growth, productivity or safety). We look at cost-benefit analysis and score them against other projects.

Affordability: can we afford to do this project in NSW? What are the long-term funding implications? Is it sustainable? 

Desirability (Social impact): what is the positive impact on the customer? Does it align with NSW’s Social Impact Investment Policy?

Every year we will go through this prioritisation process to make sure that projects being funded are delivering and that we are funding the right projects at the right time.  

Read more about how to prepare your business case. You can contact Jessica Ho to find out more about investment prioritisation. 

Approval and Funding 

Depending on the value of your project, it will be reviewed by either DaPCO (projects under $5 million) or ERC (projects above $5 million). If your business case is successful, you will be issued with a funding letter. This funding letter outlines how much money your project will receive and what your delivery and reporting obligations will be. 


We are required to report regularly to DaPCO and ERC on how well the fund is meeting its objectives. To help us, we ask for monthly project reports to be submitted through the ICT Assurance portal. Your reporting obligations will be clearly outlined in your funding letter.

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