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Digital NSW

Guide to using AI Agents in NSW Government

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About this guidance

This guide supports agencies to safely and responsibly use Agentic AI. It provides guidance to support them to:

  • consider their policy position
  • identify potential use cases
  • set clear ownership and guardrails before launch
  • run safe pilots and plan carefully when scaling to production
  • understand the unique risks of this emerging technology.

Download the full guide

Access step-by-step checklists and sample risk controls to support the safe launch, piloting, and governance of AI agents.

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Apply the guidance within your agency context. Use the guidance with your agency’s risk, privacy and cyber security policies and any relevant Commonwealth laws.

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Agentic AI is evolving fast. Please share your feedback and help us improve the guidance.