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Activities and templates

 

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Do research that delivers, with ready-to-use activities and templates from a community of NSW Government's leading researchers & designers.

Submit an activity or template

Featured
Obtaining consent
Template by the Behavioural Insights Unit, Department of Customer Service
Time
15+ mins
Casting
1+ team members
Tool
Word

Use this guide to develop a consent form or script for obtaining consent when you are doing user research or testing.

  • Instructions
  • Examples
  • Pro tips
Obtaining content preview image

Planning research

Document

Research plan

Digital Service team

  • 60+ mins
  • 2+ team members
  • Word
Activity

Map actions to impact

Digital Enterprise Architect Team

  • 1 day
  • Project team and stakeholders
  • Miro
Document

Research Recruitment Brief

Digital Design and Delivery team

  • 30+ mins
  • 1+ members
  • Word
Document

User research communications

Transformation team

  • 15+ mins
  • 1+ team members
  • Word
Activity

Generating research questions

Digital Service team

  • ½ day
  • 2+ team members
  • Miro
Activity

Research kick-off

Digital Service team

  • 1-2 hours
  • Project team + stakeholders
  • Miro
Activity

Pre-mortem – risk planning

Customer Experience Unit

  • 1 hour
  • 5-10 team members
  • Miro

Doing research

Activity

Synthesising research interviews

CXU team

  • 1/2+ day
  • Research team
  • Miro
Activity

Turning findings into insights you can action

Digital Service team

  • 1 day
  • 2+ team members
  • Miro
Document

Discussion guide template

OneCX team

  • 30+ mins
  • 1+ team members
  • Word
Presentation

Project update

Digital Service team

  • ¼ day (prep time)
  • 30-45 mins
  • 1+ team members
  • PowerPoint
Document

Obtaining consent

Behavioural Insights Unit

  • 15+ mins
  • 1+ team members
  • Word

Planning research

Activity

Defining customer opportunities

Digital Service team

  • 1 day
  • Project team and decision-makers
  • Miro
Document

Customer journey map

Revenue NSW

  • 1/2 day
  • Project team
  • Miro
Document

Service blueprint

Service NSW Ways of Working team

  • 1 day
  • Design team, stakeholders, frontline staff
  • Miro
Activity

Prioritise customer opportunities

Digital Service team

  • 4+ hours
  • 2+ team members and decision makers
  • Miro
Presentation

Showcase template

OneCX team

  • 60+ mins (prep time)
  • 60 mins
  • 1+ team members
  • PowerPoint
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Want something more?

If you’d like to request a new activity or template, or you have feedback on an existing one, get in touch on digital@customerservice.nsw.gov.au