Learn more about the methods to create a meaningful user experience.
Use prototypes to experiment with different solutions, and to test new features and improvements with your users.
Gain insights from knowing how users group content into categories, to inform your information architecture.
Define tasks each persona needs achieve, and why, and acceptance criteria to confirm those outcomes.
Understand and map the complete sequence of steps and touchpoints users encounter when interacting with your service, to ensure a seamless and efficient experience.
Evaluate your service's design by observing real users as they attempt to complete tasks, identifying areas for improvement to enhance functionality and user satisfaction.