Customer Payments Platform

Customer Payments Platform (CPP) is a whole of government payment platform delivering a seamless, end-to-end payments experience across government and supporting a range of payment methods.

CPP is a State Digital Asset. Over 30 agencies use the platform, with 17 million transactions worth over $5 billion processed in 2024-25.

Outcomes and Benefits

• Provides customers with a seamless, secure payment experience across all NSW Government agencies
• Eliminates the need for agencies to connect to multiple payment providers with the flexibility to roll out new payment methods quickly
• CPP provides agencies with full transactional level reconciliation across multiple channels through a single platform whilst supporting the reduction of payment related costs.
• Multiple payment options with surcharging capability e.g., VISA, MasterCard, Amex, UnionPay, Diners, eftpos, PayPal, BPAY, NPP and Direct Entry
• Integrates with other platforms such as Virtual Contact Centre
• CPP is PCI-DSS compliant

How does a transaction on the Customer Payment Platform work?

CPP is a robust, reusable payments capability that creates a more consistent customer experience and reduces costs. It is an abstraction layer between agency transaction systems and banks which allows straight through processing.

CPP capabilities

Payment Methods

Payments Compliance and Security

• PCI-DSS
• ISO-27001
• Surcharging Compliance with ACCC regulation