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Accessibility and Inclusivity Toolkit

Helping you build and buy digital products and services everyone can use.

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Australian Access Awards Finalist 2023 | Accessibility | Digital NSW

Australian Access Awards 2023 finalist

The Accessibility and Inclusivity Toolkit is a finalist for the Government Website of the Year at the Centre for Accessibility Australia Access Awards 2023! These awards have been honouring organisations and individuals who show exceptional dedication and achieve remarkable results for Australians with disability since 2019.

Congratulations to the Accessibility NSW team. Let's continue working together to build a more accessible and inclusive world!

Getting started

Accessibility NSW is leading the way in ensuring NSW Government teams design and deliver products and services that meet the needs of all people and abilities no matter the situation.

In this Toolkit, you can find the resources, tools and training needed to help you meet accessibility guidelines and ensure your services are available to everyone, regardless of any disability they may have.

The Web Content Accessibility Guidelines (WCAG) are the international standards that show teams how to build products and services that are accessible for every person, no matter their abilities or circumstances. In NSW, you should be aiming to meet the current version at Level AA.

Your responsibilities

Learn about your responsibility to help create an accessible and inclusive NSW.

Accessibility matters

Understand why accessibility matters and how it can benefit everyone.

Accessibility basics

Learn some accessibility basics you can use in your day-to-day work.

Accessibility NSW

Helping you build and buy products and services that everyone can use.

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'Disability is the only minority that anyone can become a part of at any given time.'

— Accessibility NSW research participant

Accessibility training

Ensure you are buying accessible products and services

Designing with people with diverse needs and cultural backgrounds

Making meetings accessible and inclusive

Ensure that your products and services are accessible

Write for a broad audience

Online training courses to help you build skills in accessibility

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'Accessible does not mean clunky or ugly—excellent design is both beautiful and useable.'

— Accessibility NSW research participant


If you need any assistance or have questions about the information on this page, please email us at To report an accessibility barrier with NSW Government’s online content, use our web accessibility report form.