Collaboration Management

OneCX - nsw.gov.au

For publishing and managing public-facing web content.

Platform allowing agencies across Government to publish customer centric information in one place, nsw.gov.au - the single source of truth for the people of NSW. Agencies are able to maintain their content via the platform, assisted by a comprehensive onboarding process where eligible content is reviewed and migrated.

Visit the OneCX website or contact the DCS Digital Channels Unit to learn more.

Scaling

Collaboration Management

Sector Link

For authenticating and controlling access to an application for any NSW Government user.

A digital identity and hosting platform that allows NSW Government employees to access sector-wide government applications using their existing agency or department login credentials. It supports integration of cloud apps and SaaS services to the Sector Link digital identity provider, as well as hosting of whole-of-government applications with compartmentalised delegated administrative control to hosted cloud resources.

Contact the DPC Digital & Information team at sectorlink@dpc.nsw.gov.au to learn more.

Implemented - PoC/Alpha/Beta

Grants Management

Whole of Government Grants Management Platform

For administering public grants.

A whole of government grants platform that provides a customer-centric grants application experience and a full integrated grants administration in NSW Government.

Contact us to learn more and connect with the Department of Regional NSW.

Planning

Payments

Customer Payments Platform (CPP)

For accepting payments online, over the counter, through kiosk, automated phone (IVR) or contact centre.

Delivers a seamless and consistent customer payments experience across the sector. CPP integrates with agency transaction systems and provides full transactional level reconciliation across multiple channels. CPP is PCI-DSS compliant.

Visit the CPP Website, or contact the DCS Government Technology Platforms team at GTPpartnership@customerservice.nsw.gov.au to learn more.

Scaling

Registration, Enrolment & Permissions

Licence.NSW Platform

For the management of customer and business licences, permits, and registrations.

The preferred end-to-end digital licensing platform for customers and businesses that enables regulators to do full licence lifecycle management including workflow and CRM functions.

Existing licence, permit and registration data is migrated from the Government Licencing System (GLS) to the Licence.NSW Platform, enabling partner agencies to build customer-centric front-end experiences made accessible via Service NSW. Any new agency benefits from simplified, standardised and connected customer journeys.

Licence.NSW and Regulation.NSW platforms utilise the same enterprise solution, and when used together support experiences across the full regulatory landscape.

Visit the Licence.NSW website, or contact the DCS Government Technology Platforms Team at GTPpartnership@customerservice.nsw.gov.au to learn more.

Developing

Registration, Enrolment & Permissions

Regulation.NSW Platform

For the management of complaints, compliance and enforcement actions by regulators.

A case management ecosystem developed through a series of integrations for regulators to manage their activities through streamlined processes.It enables regulators to have a system that provides a central source of information to better manage regulatory risk.

Agencies can have an end-to-end view of customers and businesses across the regulatory lifecycle and manage records through the platform.

Licence.NSW and Regulation.NSW platforms utilise the same enterprise solution, and when used together support experiences across the full regulatory landscape.

Contact the DCS Government Technology Platforms Team at GTPpartnership@customerservice.nsw.gov.au to learn more.

Scaling

Scheduling

Whole of Government Online Booking System

For the booking of time-slots or appointments online by customers.

A single platform to provide a consistent and streamlined booking experience. Available to all NSW Government agencies, starting with Service NSW.

Contact us to learn more and connect with the Service NSW Partnerships, Projects and Insights team.

Implemented - PoC/Alpha/Beta

Analytics & Business Intelligence

NSW Trend Atlas

For informing decision making, strategic planning, policy development, service redesign, or business planning and improving adaptability and resilience to future change.

An interactive, strategic intelligence platform where users can easily find insights on local and global trends to anticipate possible futures for NSW. Provides access to a diverse set of quantitative and qualitative data from NSW, Australian, and global sources, enriched with insights developed via trend analysis. A digital platform that delivers a suite of analysis tools for users to conduct scenario planning, SWOT analysis, and horizon scanning as an off-the-shelf service.

See the Trend Atlas Case Study, or contact the DPC Shaping Futures team at shapingfutures@dpc.nsw.gov.au to learn more.

Developing

Analytics & Business Intelligence

NSW Better Outcomes Lab

For connecting decision-makers to the best available cross-sectoral evidence on customer journeys and outcomes.

A self/full service data access and analytics toolkit (including, for example, dashboards, applications, metadata and re-usable code) and strategic insights capability that supports improved customer outcomes through data-driven decision-making.

Users can evaluate service performance, and find insights on interactions, pathways and outcomes of customer cohorts, including identifying feasible intervention points. Additionally, a digital platform facilitates safe and streamlined access to de-identified joined-up insights and data. Depending on need, users are supported to onboard, navigate and use the relevant product or service.

Contact the DCS Better Outcomes Lab at betteroutcomeslab@customerservice.nsw.gov.au to learn more.

Scaling

Modelling & Digital Twins

NSW Spatial Digital Twin

For digitally representing physical places in 2D or 3D, to visualise and communicate existing and planned infrastructure and services, including the provision of customer feedback.

A platform that connects data across government and industry to create 2D, 3D and 3D over time (aka 4D) models and maps of the real world that can be visually explored. It supports NSW departments and agencies in decision making on planning and development of new infrastructure and government policies.

Customers will be able to interactively and visually search, explore, and provide feedback on government services and planned new infrastructure displayed as a digital world alongside key information such as public and private services and environmental conditions.

Visit the Spatial Digital Twin website or contact the DCS Spatial Services team to learn more.

Developing

Design Tools & Toolkits

Accessibility Compliance Toolkit

For building digital and ICT solutions with the needs of the user base in mind, including people with disability.

A toolkit that provides practical tools and resources to support agencies across Government to build accessibility skills and ensure equal access to Government services for the people of NSW. Agencies will be able to access resources so that their websites are compliant with Web Content Accessibility Guideline (WCAG) standards and ensure their digital solutions provide equal access of use for all people.

Visit the NSW Accessibility Toolkit website, or contact the DCS Digital Accessibility NSW team at digital.accessibility@customerservice.nsw.gov.au to learn more.

Developing

Procurement & Sourcing

Buy.NSW

For procuring digital or physical products and services.

Supports buyers and sellers in NSW Government with a suite of solutions across the procurement lifecycle.

Visit the Buy.NSW website, or contact the DCS Digital Procurement Transformation team at buy.nsw@customerservice.nsw.gov.au to learn more.

Implemented

Cloud & Hosting

Government Data Centre (GovDC)

For hosting applications and data storage outside of public cloud

Highly secure data centre environments for agencies and public sector entities. NSW has negotiated a single, whole of government agreement for data centre space. This whole of government arrangement provides a secure data centre environment for agencies’ private and community clouds, with oversite by the Digital.NSW organisation.

Visit the GovDC website, or contact the DCS GovDC team at govdc@customerservice.nsw.gov.au to learn more.

Implemented

Connectivity

Government Secure Network (GSN)

For secure, government-only server/storage network connectivity

A cost effective, modern and secure shared network fabric connecting the government's data hosting environments. Agencies can utilise the GSN as a cost-reducing and highly secure, government-only network for server/storage connectivity, as well as inter-agency collaboration. An agency can acess GSN on a 'Network as a Service' basis, reducing capital and operational costs whilst accessing a consistently secure network environment.

Contact the DCS GovDC team at govdc@customerservice.nsw.gov.au to learn more.

Implemented - PoC/Alpha/Beta

Identity & Authentication

NSW Digital Identity Platform

For allowing citizens and businesses to prove who they are, or securely provide their details.

Enabling 6.1 million NSW adult customers to create a strong NSW Digital ID through biometric binding against foundational identity documents.

Contact us to learn more and connect with the DCS Identity NSW team.

Scaling

Identity & Authentication

Verifiable Credentials Platform

For allowing citizens and businesses to prove what they are entitled to, or what they have achieved.

A platform enabling digital verifiable credential to be issued and used securely, privately, and at scale.

Contact us to learn more and connect with the DCS Identity NSW team.

Scaling