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Testing and improving

Conducting further user research in the go-live phase, and reviewing analytics to determine how people are using your product or service, will form the basis of continuous improvement to ensure your product or service adapts to the needs of citizens.

Learn more about how to test and improve your product or service

Use data to get the most out of your product or service
User testing to gather insights for continuous improvement
Attract, develop and keep people with skills to deliver better customer products and services
Plan to monitor your product or service, then use your monitoring process to inform improvements
Establish metrics to measure how well the service meets the identified outcomes and addresses the problem or opportunity