Don't set and forget.
Conducting further user research in the go-live phase, and reviewing analytics to determine how people are using your product or service, will form the basis of continuous improvement to ensure your product or service adapts to the needs of citizens.
If you want to learn more about how to test and improve your product or service, explore the tiles below.
Use data to get the most out of your product or serviceeast
Establish metrics to measure how well the service meets the identified outcomes and addresses the problem or opportunity.east
Attract, develop and keep people with skills to deliver better customer products and services.east