Testing and improving

Don't set and forget.

Conducting further user research in the go-live phase, and reviewing analytics to determine how people are using your product or service, will form the basis of continuous improvement to ensure your product or service adapts to the needs of citizens.

If you want to learn more about how to test and improve your product or service, explore the tiles below.

How to collect data and measure performance

Use data to get the most out of your product or service

Testing a product or service

User testing to gather insights for continuous improvement

Establish metrics

Establish metrics to measure how well the service meets the identified outcomes and addresses the problem or opportunity.

Developing capabilities

Attract, develop and keep people with skills to deliver better customer products and services.

Monitor and improve

Plan to monitor your product or service, then use your monitoring process to inform improvements.