Easy Read hub​

Making government information accessible to people with intellectual disability​

Easy Read aims to make information more accessible to more people. Easy Read formats present complex information in a simplified, easy-to-understand way. This is helpful for people with intellectual disabilities, low literacy, or for those whose first language is not English. 

Launched in 2024, nsw.gov.au’s Easy Read hub contains helpful information on topics most useful to people with intellectual disability, including education, emergency, housing and employment. The information is written in plain language and presented in a larger text size, with images to aid in readability and comprehension.​

Centralising this content in one Easy Read hub results in clearer communication and improved disability inclusion.​

Achievements

The NSW Government is committed to making information accessible and inclusive for everyone.  As part of this commitment, we are working towards making all government documents that are relevant to people with intellectual disability available in Easy Read.

To support this work, an Easy Read Policy Paper has been developed. This paper outlines:

• What has been achieved:
  • Providing Easy Read materials across NSW Government agencies
  • Establishing an Easy Read Hub and Easy Read Style Guide
  • Setting up the Easy Read Interagency Working Group (ERIWG) to support capability building and collaboration across government
• Next steps:
  • Commitment to lived experience engagement
  • Support continued agency engagement
  • Continue to monitor and implement best practice
  • Continue the ERIWG as a Community of Practice in 2026.

You can read the papers here:

• Easy Read NSW Government Election Commitment January 2026 [Easy Read Policy Paper PDF – standard version]
• Easy Read NSW Government Election Commitment January 2026 [Easy Read version]

Engagement

The Easy Read hub was developed with accessibility and Easy Read experts, including Easy Read Australia, The Information Access Group and the Council for Intellectual Disability.​

Department leading the project

Department of Customer Service​