NSW Digital Inclusion Strategy

Breaking down barriers to digital inclusion

Launched in May 2025, this strategy aims to ensure everyone can use digital technology safely and affordably. It also keeps offline options for essential services. The strategy was co-designed by feedback from digitally excluded communities, the public, community groups and industry.

Engagement

Consultation included community feedback and stakeholder consultations via the Have Your Say initiative. This will guide future digital inclusion initiatives, led by the NSW Telco Authority under the NSW Connectivity Strategy, to bridge the digital divide.

Department leading the project

Department of Customer Service