Licensing platform (Licence.NSW)
Licensing (including registering and permitting) should be fast, simple and straightforward for citizens and businesses to achieve authorisation to perform a regulated activity. It should also be easy for regulators to manage licences and compliance effectively, in an ever-changing regulatory environment.
Single platform
- Licence management
- Digital licence
- Batch licence printing
- Compliance management
- Analytics & data intelligence
- Document verification services
- Document management
- Payments and transactions
- Asset management
- Registered training and course organisation management – part of any licensing requirements
Customer outcomes
Jurisdictional agencies can realise many benefits including:
- Reduced red tape
- Improved services to public
- Lower IT costs across government
- Improved data quality
- Standardised processes
- Better availability and security
- Increased consumer protection.
Licensing features
Licensing-as-a-service includes a multitude of items including:
- Digital Licensing
- Customer interface/s
- Agency back office operating environment
- Reporting and Analytics
- Data services
- Consultancy, design and implementation services
- Providing scalable and productive solutions
- Post Implementation Support
- Integration to BPay, IVR and other 3rd party systems
- Public Register for licences, permits and registrations
Digital transformation
Provides the capability to use web based, or digital-device based, transactions for any legacy paper-based transaction. This can be delivered as an additional feature to our License & Compliance offering or as an independent product. Transactions that can be performed digitally include the following, as examples.
- Applications for licences, permits, registrations, certificates etc
- Renewal of licences, permits, registrations, certificates etc
- Update of Individual Contact Details
- End-to-end Self-Service management of licences, permits, registrations, certificates etc. This includes transfer of ownership,
- Periodic payments and returns licences, permits, registrations, certificates etc.
- Notifications - e.g. notification of disposal, Trust accounts etc
This solution enable agencies to...
- Replace paper-based forms with digital forms
- Deliver real-time data access
- Deliver real-time update of licensee details
- Provide secure transaction
- Provide access via smart-device app
- Enact changes to legislation without having to consider delay in replacement of physical stocks
- Deliver real-time licence renewal
- Deliver generic branded services
- Provide secure data connection
- STD certificate business rule
Software
- Siebel CRM 20.4
- Amanda7
- Smartform Web App
Cost
Please contact your GTP representative for a customised quote.
Security
Full complicance with all relevant data, privacy, PCI and cyber security requirements.
Government Licensing System (GLS)
- 13M+ licences, permits and registration records
- 12M+ searches and transactions annually
- 140+ licence, permit and registration categories
- 1300+ digitised licences, permits and registrations
- 12+ legacy systems replaced
- 100+ manual processes replaced
Licence.NSW
GTP led, DCS team is developing a next-generation licensing service - Licence.NSW. This will improve:
- the customer experiences
- in standardising licensing processes
- regulation management
- Rapid, parallel license development
- Integration with common NSW Government Services
- accurate data for reporting
- responsiveness to business
- 360-degree view of customer where legislation allows
- data sharing
Contact Us
For more information email GTPPartnership@customerservice.nsw.gov.au