Licence NSW is part of the eRegulation strategy.
Licence NSW is making it easier to apply, renew and use licences in NSW. This digital platform will make it easy for regulators to manage licences (including registering and permitting) in an ever-changing regulatory environment.
As a State Digital Asset (SDA), Licence NSW is available for use by multiple NSW government agencies, and serves as one of our building blocks for NSW to provide proactive, customised, and seamless services to our customers.
eRegulation delivers two interconnected platforms for government: Licence NSW and Regulation NSW.
At a glance
- 383,000 users
- Over 22,000 Service Centre and Digital transactions avoided
- 166,000 days saved in time and money realising over $32m in savings
- 7,200 paper forms replaced
- 37 integrated services to make the process applying or renewing easier
How it works
Licence NSW improves the customer experience in standardising licensing processes across regulatory agencies. It is the preferred end-to-end digital licensing platform that enables full licence lifecycle management including workflow and CRM (Customer Relationship Management) functions.
The platform enables third party integrations (APIs) which save time and create a more secure system using digital validations to deliver streamlined processing.
APIs such as the TAFE API validate qualifications in real time and relieve customers from the need to upload documents. Automatic verification is possible from proof of identity using MyService NSW Account.
Integrations with state and federal services (for example, My ServiceNSW Account, the Australian Securities and Investment Commission and Australian Financial Security Authority) have also been created to support digital verification of information, pre-filling of forms and improving accuracy of data transfer to regulators.
Licence NSW and Regulation NSW platforms utilise the same enterprise solution, and when used together support experiences across the full regulatory landscape.
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Businesses & Citizens |
Regulators |
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Licence NSW delivers a more consistent digital interface for citizens and businesses accessible via Service NSW. It will provide citizens with access to their own licences and provides transparency of the licence status for businesses they engage with, for example, electricians, real estate agents or working with children checks through Verify.NSW. Tradies can access a digital wallet to keep all their licence cards in one place on their phone. |
Licence NSW provides a platform that enables regulators to apply, renew and maintain licence records. By providing a single view of customer, Licence NSW supports regulatory agencies to provide better customer experiences. |
Licence NSW and Regulation NSW platforms utilise the same enterprise solution, and when used together support experiences across the full regulatory landscape.
Resources
Want to know more?
Visit our frequently asked questions page or get in touch by emailing GTPpartnership@customerservice.nsw.gov.au