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Plan a project

The service design and delivery process guides your team to build user-centred services. This helps us build services that are simple, fast, clear and solve a citizen need.

Embed into your design and build process. Align with your business needs and service delivery.
Ensuring you have the right team at each stage of the project
Job descriptions for the roles you will need to deliver digital products and services
How to bring in outside help to fill gaps in your team
A new way of delivering government services to build the right thing for users
From Discovery to Go-Live, there are key steps and outcomes to each phase of delivery
Define the problem or opportunity to address, using evidence, before developing solutions.
Identify the outcomes the service needs to achieve and ensure the service aligns with strategic priorities.