A NSW Government website

NSW Government
Digital.NSW

Solutions

The Digital Service Toolkit provides a library of developer built government building blocks, technology partner architecture and APIs.

The system incorporates the highest usability and accessibility standards and helps deliver a consistent experience for all users.

When you install a component you benefit from the shared efforts of a community dedicated to solving the challenges of delivering consistent user experiences to citizens.

API.NSW

API.NSW is a service developed by the NSW Department of Customer Service to help promote innovation in NSW. The service is designed to give technology developers, researchers and other parties access to a range of APIs (Application Programming Interface) as well as publishing their APIs for others to access.

Data.NSW

An open portal to 14822 datasets throughout NSW State Government

Customer Sentiment Check

This solution is also commonly known as Thumbs-up Thumbs-down (TUTD). Sentiment check is a whole of government widget used to capture real-time customer sentiment for digital products or services.

Source: Department of Customer Service

Drupal 9 Digital.NSW Starter Kit

NSW Design System Drupal Kit is a dev starter kit for starting a Drupal 9 site using the NSW Design System theme.

Source: Digital Standards

Feedback assist

Get feedback on your product or service fast.

Integrating with a Salesforce case management instance, this can be hosted for you, or Feedback assist can be integrated into your existing Salesforce or electronic complaint management system. 

Source: Department of Customer Service

Government Technology Platforms
GTP provides the NSW Government clusters with award-winning digital solutions that are transformative, secure, scalable and most importantly customer centric.
NSW Point

Consistent and reliable address look-ups for your forms.

Available as an API you can configure with your existing form fields, or embed the NSW Point Widget for an out of-the-box working model you can integrate directly into your website.

Proof of Identity (PoI)

POI provides citizens with a secure, reusable and consistent way to prove their digital identity across government agencies.

Source: Service NSW

Service NSW Connect

Service NSW Connect is a service that enables customers to use one set of login credentials to access NSW Government products and services.

Source: Service NSW

Service NSW omni-channel reference architecture (OCRA)

Service NSW omni-channel reference architecture (OCRA) delivers customer services uniformly across multiple delivery channels. OCRA enables the customer to switch channels seamlessly without the need to restart the service.

Service Point

Service Point is an anonymised transaction reporting service developed by Spatial Services to facilitate location based reporting for NSW Government.

Squiz Matrix Digital NSW Website Starter Template

The Squiz Matrix Digital NSW Website Starter Template enables you to quickly build and launch a new website in Squiz Matrix using the Digital Design System.

Source: Squiz Matrix

Tell Government Once

Enables citizens to communicate their details and preferences safely, securely and in one place.

Source: Service NSW

Virtual assistant

Virtual assistant supports the live chat service on a website.

Source: Department of Customer Service