The Digital Service Toolkit provides a library of developer built government building blocks, technology partner architecture and APIs.

The system incorporates the highest usability and accessibility standards and helps deliver a consistent experience for all users.

When you install a component you benefit from the shared efforts of a community dedicated to solving the challenges of delivering consistent user experiences to citizens.


This is just the start of the Solutions library.

We are sourcing various components to build out the library over time, so if you have tech to contribute, and have the right to do so get involved.


Feedback assist

Get feedback on your product or service fast.

Integrating with a Salesforce case management instance, this can be hosted for you, or Feedback assist can be integrated into your existing Salesforce or electronic complaint management system. 

Source: Department of Customer Service

NSW Point

Consistent and reliable address look-ups for your forms.

Available as an API you can configure with your existing form fields, or embed the NSW Point Widget for an out of-the-box working model you can integrate directly into your website.

Service Point (BETA)

Anonymised transaction reporting service developed by Spatial Services to facilitate location based reporting for NSW Government.

Squiz Digital.NSW Starter kit

The Squiz Matrix Digital.NSW Starter kit for Matrix enables you to quickly build and launch a new website in Squiz Matrix using the Digital Design System.

Source: Squiz

Drupal 9 Digital.NSW Starter kit

NSW Design System Drupal Kit is a dev starter kit for starting a Drupal 9 site using the NSW Design System theme.

Source: Digital Standards

Salesforce AWS S3 Upload

This component allow users to upload multiple artefacts to AWS S3 via public portal and/or an internal salesforce application.

Source: Department of Customer Service

Service NSW Connect

Service NSW Connect is a service that enables customers to use one set of login credentials to access NSW Government products and services.

Source: Service NSW

Proof of Identity (PoI)

POI provides citizens with a secure, reusable and consistent way to prove their digital identity across government agencies.

Source: Service NSW

Tell Government Once

Enables citizens to communicate their details and preferences safely, securely and in one place.

Source: Service NSW

Customer sentiment check

This solution is also commonly known as Thumbs-up Thumbs-down (TUTD). Sentiment check is a whole of government widget used to capture real-time customer sentiment for digital products or services.

Source: Department of Customer Service


The electronic exchange of invoices between the systems of a supplier and a buyer.

Source: Department of Customer Service

Salesforce Timeline

Timeline displays your client’s upcoming, current, and past activities.

Source: Department of Customer Service

Salesforce Genogram

A Genogram is a graph that shows the connections of family members and other important relationships. It helps you to get the full picture of your client’s circumstances.

Source: Department of Customer Service

Salesforce Advanced Printing

Print and collate large numbers of records or file related to your clients.

Source: Department of Customer Service

Virtual Assistant

Virtual assistant supports the live chat service on a website.

Source: Department of Customer Service

Last updated