Patronage on NSW public transport is growing by more than 10% every year. In the past existing transport information was inconsistent, dispersed across multiple channels and difficult to navigate. Transport for NSW's Customer Channels Transformation Program (CCTP) has transformed and reshaped the way customers engage with and access transport information.
This new program has introduced a range of digital products and services for the customers, including the flagship transportnsw.info website, Opal Travel App, Transport Bot on smart home devices, and on third party transport apps such as TripView and NextThere.
Customers of all abilities now have access to real time transport information on a range of self-serviced products. Customers can now choose their channel of choice anytime and anywhere. As an example, a customer can plan their trip at home the night before, use the Opal Travel App next morning to top up their Opal card, and get real time alerts if an incident is impacting their trip.
Visit transportnsw.info to learn more.
