NSW Connectivity Index

Making digital connectivity throughout the state world-leading, affordable and resilient​

The NSW Digital Connectivity Index was launched by NSW Telco Authority, with support from the Spatial Services team in the Department of Customer Service. The Digital Connectivity Index is an interactive map measuring digital connectivity quality through access, affordability, and demographics, using 400 million data points. It helps government agencies and communities make informed decisions, prioritise digital inclusion, and guide infrastructure investments.​

An index score measures the quality of digital connectivity in an area. The higher the score, the more favourable the conditions of digital activities are in an area. NSW has an overall index score of 56.​

Achievements

Minister for Customer Service and Digital Government, The Hon. Jihad Dib MP said, “It is a priority for this government to ensure everyone can confidently access and utilise the internet. The NSW Digital Connectivity Index will help identify areas where we may be able to provide support and work with other levels of government and industry to develop solutions.”​

Engagement

The Connectivity Index combines over 400 million data points, including coverage, network performance, income, and demographics, with best practice indices. It is tested with stakeholders to create a comprehensive, independently verified benchmark for connectivity that is continuously updated.​

Department leading the project

Department of Customer Service