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Ghandi
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You can also add in callouts
Which is pretty cool.
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Case Study
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13 March 2019
Creating a Digital Design System for NSW Government
A lot of exciting things are happening across the NSW Government in the digital space, but there’s currently no consistent approach for how we design digital services, reusable…
13 March 2019
Creating a Digital Design System for NSW Government
A lot of exciting things are happening across the NSW Government in the digital space, but there’s currently no consistent approach for how we design digital services, reusable…
13 March 2019
Creating a Digital Design System for NSW Government
A lot of exciting things are happening across the NSW Government in the digital space, but there’s currently no consistent approach for how we design digital services, reusable…
13 March 2019
Creating a Digital Design System for NSW Government
A lot of exciting things are happening across the NSW Government in the digital space, but there’s currently no consistent approach for how we design digital services, reusable…
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Case Study
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'When you are the employee just trying to do your job and the only thing that is disabling you is the technology, it is a horrible, horrible feeling to be put in that position. You just want to be able to do your job.'
— Accessibility NSW research participant
Follow our socials
Learn about the latest DRF funded projects and initiatives, success stories and ways we are driving digital transformation.
Digital Restart Fund
Funding iterative, multi-disciplinary approaches to planning, designing and developing digital products and services in NSW.
Strategy
Strategic directions and objectives for NSW to continue its exciting journey in becoming a leading customer-centric, digitally-enabled government.
Digital Service Toolkit
Design, develop and deliver better digital experiences using the best NSW Government resources.
Follow our socials
Learn about the latest DRF funded projects and initiatives, success stories and ways we are driving digital transformation.
Rockdale Service Centre is coming soon
Rockdale Agency will close on 9 March 2018 and re-open in April. Please visit Kogarah Service Centre during this closure.
Stage 1 checklist
Standard
Standard & readable inputs, Low exception rate, Structured/ Rule based, Manual Time consuming, Stable & consistent, Mature & measurable
Treasury
Oversight of compliance with Treasury Policy
Treasury
Oversight of compliance with Treasury Policy
Treasury
Oversight of compliance with Treasury Policy
Treasury
Oversight of compliance with Treasury Policy
Using public generative artificial intelligence (AI) tools safely
What is a public generative AI tool?
Title
Content...
Title
Content...
Title
Content...
Title
Content...
Digital inclusion
Work, socialisation, political participation, and government services continue to shift online. It's more important than ever that all NSW citizens have equal access to and participation in digital. Digital Restart Fund projects are helping advance digital inclusion by making digital services more accessible for vulnerable communities. This includes culturally and racially marginalised (CARM) individuals, people who speak a Language Other than English (LOTE) at home and those living with a disability.
Help keep your details updated.
Reach out to our team for support.
There’s always a delicate balance between harnessing AI’s benefits and mitigating potential risks. Jessica noted that the technology itself is not the risky part, the challenge lies in the solutioning and implementation of AI projects.
2022 - 2023 Financial Report
View the report
Fact check and verify outputs before using for any official purpose.
Ensure outputs reflect consideration of all relevant information.
Comply with applicable legislative requirements and laws.
Disable training and logging features. Disable chat history.
Enable multi-factor authentication where available.
Reference any AI-generated content.
Seek advice from your privacy or security team if unsure or where guidance can't be found.
Allow generative AI to make decisions for the NSW Government.
Use outputs that infringe on copyright or violate intellectual property rights.
Disclose or input personal, official, sensitive, classified or health information.
Open any AI-generated links or files.
Use unofficial generative AI websites applications or plugins.
Use AI-generated code in government systems and/or input or validate code from any government systems.
Input large government datasets.
Mobilise
Get the right people together and on the same page before and during the project.
Why mobilise your buying team?
Mobilise
Get the right people together and on the same page before and during the project.
Why mobilise your buying team?
Mobilise
Get the right people together and on the same page before and during the project.
Why mobilise your buying team?
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2.3 How SDAs are determined for agencies to use
Brief description of the stage. A blurb some would say.
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$100K saved p.a
1600 mins saved p.a
"X" months to ROI
DSIA: Digital Strategy, Investment & Assurance
Identity.NSW
GTP: Government Technology Platforms
Cyber Security NSW
NSW Telco Authority
Spatial Services
DSIA: Digital Strategy, Investment & Assurance
Identity.NSW
GTP: Government Technology Platforms
Cyber security
NSW Telco Authority
Spatial Services
ICT / Digital Sourcing
Digital solutions for NSWDigital NSW is an agency of seven Branches accelerating digital government in NSW. We provide strategy, policy, guidance, platforms, tools and funding, and products and services transforming NSW Government. We enable customer-centric service delivery for an accessible, efficient and safe future NSW. |
Digital solutions for NSW
Digital NSW is an agency of seven Branches accelerating digital government in NSW. We provide strategy, policy, guidance, platforms, tools and funding, and products and services transforming NSW Government. We enable customer-centric service delivery for an accessible, efficient and safe future NSW.
We are
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Who we are
Digital NSW is an agency of seven Branches accelerating digital government in NSW. We provide strategy, policy, guidance, platforms, tools and funding, and products and services transforming NSW Government. We enable customer-centric service delivery for an accessible, efficient and safe future NSW.
Our branches
Digital Strategy, Investment and Assurance | Identity NSW | Cyber Security NSW | NSW Telco Authority | Spatial Services | ICT / Digital Sourcing | Government Technology Platforms
1A: Make digital services inclusive
NSW is home to 32% of Australia’s population and is one of the most diverse states in the world1. We are committed to making digital services inclusive by supporting all NSW communities on their digital journey. This includes people with disability, people from culturally and linguistically diverse (CALD) communities, Aboriginal and Torres Strait Islander peoples, people of all age groups, and those located in regional and rural areas.
Our goal is to make it easier for everyone to access government digital services by uplifting digital literacy skills in the community through programs and initiatives to address the digital divide. The digital divide happens when some people in the community can easily access information and services online while others cannot.
We’re also committed to providing the same level of service to those less able to use digital services and will maintain face-to-face and over the phone options for our communities. For example, people can access government services in person through over 117 Service NSW Centres, which serve over 115,000 customers a week², and over the phone via 13 77 88.
Commitments
- Providing more options for people to access government websites using languages other than English.
- Make it easier for citizens of NSW to interact with government and business through building a NSW Digital
- Wallet to store internationally recognised credentials.
- Making digital transactions more inclusive through digital verification of NSW Photo ID card
- Building NSW Digital ID to enable citizens to securely prove who they are, when transacting online with government and commercial organisations.
- Continue alignment with National Strategy and the 5 year National Roadmap of DIVC priorities endorsed by the Data and Digital Ministers.
- Establishment of a Compromised Credential Register (CCR) as a means to better support people who have had their data breached.
- Consult, Draft and Implement the three identity related elements of legislation, which will improve an individual’s safety when transacting online, and allow individuals to prove who they are and what they are entitled to when accessing private and public sector services.
- Redesigning the planning portal to enhance user-centricity and accessibility, aiming to streamline the development approval process
Progress we've made in the area
Building the NSW Digital ID and NSW Digital Wallet to make it easier for people to interact with government and business. We piloted the Digital First Aid Certificate in June 2024, the first verifiable credential to be trialled by an Australian Government.
Creating a more inclusive experience at our Service NSW Centres with initiatives like Quiet Hour. During Quiet Hour, noise and distractions are minimised and lighting is dimmed. This makes it easier for customers who find it challenging to complete transactions in a heightened sensory environment. It is now available in more than 110 Service NSW Centres.
Providing access to government services through Mobile Service Centres for people who are unable to visit a service centre. Specific initiatives, such as the Kangaroo Bus, continue to add our mobile service offering, and support Aboriginal communities in rural and remote areas.
Providing opportunities for the community to digitally upskill through initiatives like Tech Savvy Seniors. This provides free to low-cost training sessions for seniors to help build their confidence in using digital services.
Working with councils and industry partners, the Western Parkland City Digital Equity and Inclusion Insights Program will provide insights and information to help uncover the key reasons people can’t participate digitally in Western Parkland City.
Case study
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3rd Oct 2024
Delivering digital with purpose through the
NSW digital strategy
3rd Oct 2024
Delivering digital with purpose through the
NSW digital strategy
Digital Transformation
3rd Oct 2024