Virtual reality training to deliver safer reality

Embracing digital innovation: Sydney Trains VR training for frontline excellence

Sydney Trains has introduced a virtual reality (VR) training program for 3,000 train drivers and guards to enhance their emergency response skills. This cutting-edge initiative marks a significant shift from traditional video learning, utilising VR to simulate real-life scenarios.​

This empowers train drivers and guards to handle onboard emergencies with greater confidence and efficiency.​

Achievements

To date, over 3,000 train crew members have completed the VR module. It is now embedded in the annual Continuation Training program, ensuring ongoing skill development across the workforce.​

This program represents a significant investment in upskilling a large portion of NSW’s train operating staff. It addresses key challenges such as time and resource constraints, while delivering improvements in training consistency, cost-effectiveness, and safety outcomes.​

The training has strengthened both emergency preparedness and overall operational readiness, contributing to a safer and more reliable passenger rail experience.​

Engagement

Train crew were engaged in an immersive workshop to get hands-on experience with the technology, leading to development of the VR training. This ensures the solution can meet the needs of the crew in real life scenarios. ​

The VR module has been smoothly integrated into existing training schedules and has received consistently positive feedback from staff, who highlighted its engaging realism and effectiveness.​

Department leading the project

Transport for NSW​