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NSW Government
Digital NSW

Regulation NSW

A new, world leading digital platform that is transforming complaints, compliance and enforcement processes for NSW regulatory agencies.

Regulation NSW is a single integrated digital platform available to multiple NSW Government agencies. It enables regulators to manage complaints, compliance and enforcement actions via streamlined processes.

Regulation NSW is delivered by the Complaints, Compliance and Enforcement (CCE) program and is part of the eRegulation strategy, a NSW strategy to create the world's easiest and secure digital regulatory experiences for customers.

Regulation NSW is currently being assessed as a State Digital Asset. State Digital Assets (SDA) are digital platforms, services or data that are used by more than one NSW Government agency. They are the building blocks for NSW to provide proactive, customised, and seamless services to our customers.

Regulation NSW provides the capability to use web or mobile- based transactions for any legacy paper-based transaction.

Businesses Citizens Regulators

Regulation NSW makes it easier for businesses to proactively comply, resulting in significant time and effort savings. Businesses in NSW waste $3.9 billion per year on regulatory compliance.

The Licence Manager initiative allows businesses to keep track of their compliance obligations, their employees and people they regularly do business with, for example, subcontractors.

The Regulation NSW platform enables:

  • More reliable data that allows better informed decisions before engaging any business.
  • A higher level of protection and safety with a consistent interface to make complaints and raise concerns.

Citizens to have peace of mind that the time they spent making a complaint was time well spent.

Agencies can have an end-to-end view of customers and businesses across the regulatory lifecycle and manage records through the platform.

The connection with the Licence NSW program will result in line-of-sight between licensed entities and any enforcement activity.

Agencies can have an end-to-end view of customers and businesses across the regulatory lifecycle and manage records through the platform.

Resources

Want to know more?

Visit our frequently asked questions page or get in touch by emailing GTPpartnerships@customerservice.nsw.gov.au