Home Owner Helper

Helping government and customers through easier and cheaper digital communications

The Home Owner Helper (HOH) project will create a solution design to assist the 150 government customers who receive change in property ownership details from the NSW land registry, so they can more easily contact property owners. This will improve service delivery, support the economy and drive productivity through quicker, more accurate and cheaper means of contacting customers (such as for water service interruptions and biosecurity issues), and reduce government postage and debt recovery costs.

Achievements

The HOH aims to include digital contact details (mobile, email and date of birth) in change in property ownership data flows to government customers for easier customer contact. It also aims to improve the quality of property addressing which is often incorrect. The project will deliver a solution design that is due to be completed by mid 2026.

Engagement

The 150 government customers were engaged during project discovery in 2023 to understand their needs and will continue to be engaged during this project. Electronic Lodgement Network Operators and the NSW Land Registry will also be engaged on technology roadmap alignment for the required changes following solution design.

Department leading the project

Department of Customer Service