Complaints, Compliance and Enforcement Program
The Complaints, Compliance and Enforcement (CCE) Program is providing digitally enhanced compliance and enforcement integrated solutions. The capability uplift for NSW regulators through these digital tools enables modern, proactive, risk-based regulatory practices.
Achievements for the CCE Program include:
- more than 16,000 licences saved in the Licence Manager tool of the Service NSW My Business profile, enabling businesses to proactively keep track of tradesperson, real estate and automotive licences for employees and subcontractors
- two critical proofs of concept for Regulation.NSW and delivery of a customer complaints form for the automotive sector with just under 900 online lodgements in a period of around two months
- seven data dashboard products that enable Fair Trading and SafeWork regulators to have a single view of business and industry sectors, targeting regulator time and resources on datadriven decision-making opportunities.
Through $38.8 million in funding from DRF, the CCE Program will build end-to-end regulatory management for Fair Trading in selected industry groups and will increase features in the Service NSW My Business Profile.
Consumers and businesses will benefit from modern intelligent digital forms for complaints, notifications and requests for service. Further funding will be secured for the total CCE Program to realise the projected $608 million in economic benefits over 10 years, and to ensure these digital regulator tools are available across the sector.