Transforming Language Services with the Language+ App​

Improved accessibility of quality, on-demand language interpretation for NSW Police and emergency services​

The Multicultural NSW Transforming Language Services project helped improve language assistance to the communities of NSW when interacting with NSW Police and other emergency services across the state. The project is helping to break down language barriers and confusion when communicating simple, everyday policing activities.

The project has resulted in emergency responders being able to access technology-driven communication tools, tailored to all aspects of their duties. The Language+ App is designed to facilitate more effective communication between emergency responders and community members who may not be fluent in English. The app features over 400 commonly used phrases translated and recorded in 32 languages and reduces the need to rely on family members to assist with interpreting.

Frontline emergency services teams, SES and RFS, will have access to key phrases required to urgently update and, where required, mobilise communities when a natural disaster event is expected. Emergency services teams are equipped with translated phrases for preventative community engagement and post-disaster recovery services, enabling the workforce and volunteers to serve their communities before, during, and after an event.

Achievements

The app aims to improve availability and efficiency of language services access through technology for timely engagement of language support, resulting in improved NSW community experiences with NSW Police Force and emergency services.

As of 29 May 2025, 37% (3,311/8,700) of police devices had downloaded the app.​

Engagement

NSW Police Force, SES, RFS, MNSW Language Services, language talent and audio production suppliers, and app development partners.​

Department leading the project

Department of Communities and Justice​