Case studies

An all-of-government digital application to calculate GHG emissions and model net zero pathways to 2050

The carbonZero Accelerator aims to develop an open source, cloud-based, scalable platform for government agencies. For the NSW Government to lead by example in transitioning its agencies and their geographically distributed assets and places to a Net Zero economy, an enabling data platform with suitable and accessible data and information is required to support target setting to achieve net zero, inform intervention opportunities to achieve net zero target, unlock funding and finance mechanism and monitor and report progress in a transparent way.
 

The Single Digital Patient Record (SDPR) is a transformational health program that will provide an integrated view of a patient’s care within the NSW Health system. It will give clinicians easy and timely access to a holistic record of an individual’s medical information, providing real-time access to medical records and empowering clinical teams to make informed decisions promptly, streamlining processes and reducing administrative burdens on our staff.

Online safety awareness program to nurture safe and respectful digital citizens

The NSW Department of Education introduced the Cybermarvel program which aims to build staff and students’ cyber safety awareness and skills, inform parents and carers how to keep their family safe online, and encourage safe and positive online behaviours and experiences.

An app for emergency warnings and advice for floods, tsunamis and fires in NSW

The Hazards Near Me app shows current information about local emergencies, including flood, bushfires and tsunamis, and advice on what to do to stay safe. The app can send push notifications when there are new incidents or when information changes. The NSW Flood Inquiry identified the need for a consolidated approach and single app for hazard warnings.

An annual event to raise awareness of privacy issues

Privacy Awareness Week (PAW) is a campaign that highlights the importance of privacy issues and raises awareness for public sector agencies on how to protect the personal information of our citizens. Each year, the Information and Privacy Commission hosts a NSW campaign for NSW citizens and public sector agencies to raise awareness of privacy rights and obligations.

Innovative technology protecting communities

New artificial intelligence (AI) technology is being developed as part of the Flood and Storm Intelligence Sensing project, which is part of the NSW Government’s efforts to protect communities during severe weather events. The project is funded through Transport for NSW’s Smart Places Acceleration Program, which has been funded by the Digital Restart Fund.

Upskilling the NSW Government’s cyber security workforce​

The annual Cyber Security NSW Summit provides NSW Government cyber security staff with the opportunity to continue their professional development and network with colleagues from across the public sector in a face-to-face setting. Attendees hear insights from cyber leaders on emerging trends, challenges and initiatives impacting NSW’s cyber threat landscape. 

Guiding the ongoing uplift of cyber security across government​

The NSW Cyber Security Policy provides a framework to guide cyber security uplift across the NSW Government, outlining mandatory requirements, reporting obligations, threat-based cyber risk management principles, roles and responsibilities, and further support resources. Agencies are required to submit annual reporting on how they are meeting the policy.

Future proofing the Department of Primary Industries and Regional Development (DPIRD)’s emergency response capability

The project was funded through the Digital Restart Fund (DRF) and enabled the development of a customer facing digital solution able to share and receive digital emergency information with rural and regional communities.​

An industry-informed plan to deliver a resilient pipeline of digitally skilled and capable people

The NSW Digital Skills and Workforce Compact is a 7-year, cross-sector collaboration between the NSW Government, the digital industry, and the education and training sector. It aims to address the projected 2030 digital workforce shortfall of 85,000 by implementing innovative and industry-informed strategies.

Building skills for the future: The NSW public sector’s commitment to apprenticeships and traineeships

The NSW Government is investing $93.5 million through the 1000 NSW Public Sector Apprentices and Trainees Program to recruit 1,000 apprentices and trainees across public sector agencies and State Owned Corporations by 30 June 2026. 

Highlighting the importance of cultural competence and celebrating diversity

The Multicultural Plan was developed based on community and staff feedback and aims to tailor services for multicultural communities, enhance staff workplace experiences and opportunities, and promote social and economic participation. It highlights the importance of cultural competence and celebrates diversity within the NSW Department of Customer Service’s workforce.

Embracing digital innovation: Sydney Trains VR training for frontline excellence

Sydney Trains has introduced a virtual reality (VR) training program for 3,000 train drivers and guards to enhance their emergency response skills. This cutting-edge initiative marks a significant shift from traditional video learning, utilising VR to simulate real-life scenarios.

Helping government and customers through easier and cheaper digital communications

The Home Owner Helper (HOH) project will create a solution design to assist the 150 government customers who receive change in property ownership details from the NSW land registry, so they can more easily contact property owners. This will improve service delivery, support the economy and drive productivity through quicker, more accurate and cheaper means of contacting customers (such as for water service interruptions and biosecurity issues), and reduce government postage and debt recovery costs.

Advancing the understanding of travel patterns to better inform infrastructure investment, policy reform and planning activities

Activity-Based Models are a data-driven reusable digital product that enable detailed analysis and testing of the activities and related travel patterns of individuals and households. This provides future travel demand forecasts (spanning 5 to 40 years) within the Greater Sydney Metropolitan area.