Case studies Search all case studies. Search by keyword or filter the results to find what’s relevant to you Reset all filters Search Filters Mission Mission 1 Mission 2 Mission 3 Mission 4 Mission 5 Lead department Climate Change, Energy, the Environment and Water Premier's Department Communities and Justice Customer Service Education Health Planning, Housing and Infrastructure Primary Industries and Regional Development Transport Clear all filters Showing results 16-30 of 50 results. Mission 5 | NSW Department of Education The 1000 NSW Public Sector Apprentices and Trainees Program More information keyboard_arrow_down Hide information keyboard_arrow_up Building skills for the future: The NSW public sector’s commitment to apprenticeships and traineeships The NSW Government is investing $93.5 million through the 1000 NSW Public Sector Apprentices and Trainees Program to recruit 1,000 apprentices and trainees across public sector agencies and State Owned Corporations by 30 June 2026. View more detail east Mission 5 | NSW Department of Customer Service Multicultural Plan 2023-2025 More information keyboard_arrow_down Hide information keyboard_arrow_up Highlighting the importance of cultural competence and celebrating diversity The Multicultural Plan was developed based on community and staff feedback and aims to tailor services for multicultural communities, enhance staff workplace experiences and opportunities, and promote social and economic participation. It highlights the importance of cultural competence and celebrates diversity within the NSW Department of Customer Service’s workforce. View more detail east Mission 5 | Transport for NSW Virtual reality training to deliver safer reality More information keyboard_arrow_down Hide information keyboard_arrow_up Embracing digital innovation: Sydney Trains VR training for frontline excellence Sydney Trains has introduced a virtual reality (VR) training program for 3,000 train drivers and guards to enhance their emergency response skills. This cutting-edge initiative marks a significant shift from traditional video learning, utilising VR to simulate real-life scenarios. View more detail east Mission 2 | NSW Department of Customer Service Home Owner Helper More information keyboard_arrow_down Hide information keyboard_arrow_up Helping government and customers through easier and cheaper digital communications The Home Owner Helper (HOH) project will create a solution design to assist the 150 government customers who receive change in property ownership details from the NSW land registry, so they can more easily contact property owners. This will improve service delivery, support the economy and drive productivity through quicker, more accurate and cheaper means of contacting customers (such as for water service interruptions and biosecurity issues), and reduce government postage and debt recovery costs. View more detail east Mission 2 | Transport for NSW Transport Activity-Based Model Program More information keyboard_arrow_down Hide information keyboard_arrow_up Advancing the understanding of travel patterns to better inform infrastructure investment, policy reform and planning activities Activity-Based Models are a data-driven reusable digital product that enable detailed analysis and testing of the activities and related travel patterns of individuals and households. This provides future travel demand forecasts (spanning 5 to 40 years) within the Greater Sydney Metropolitan area. View more detail east Mission 4 | NSW Premier's Department Emergency Management Multi Agency Coordination System (EMMACS) Program More information keyboard_arrow_down Hide information keyboard_arrow_up Enhancing interoperability in emergency management with digital capabilities The Emergency Management Multi Agency Coordination System (EMMACS) will deliver an integrated off-the-shelf platform to support the coordination of agencies responding to emergency events, such as floods, cyclones and bushfires. View more detail east Mission 1 and 5 | NSW Department of Customer Service Easy Read hub More information keyboard_arrow_down Hide information keyboard_arrow_up Making government information accessible to people with intellectual disability Easy Read aims to make information more accessible to more people. Easy Read formats present complex information in a simplified, easy-to-understand way. This is helpful for people with intellectual disabilities, low literacy, or for those whose first language is not English. View more detail east Mission 1 and Mission 5 | NSW Department of Customer Service Easy Read Style Guide More information keyboard_arrow_down Hide information keyboard_arrow_up Helping NSW Government staff make information accessible and inclusive The Easy Read Style Guide helps make important information available to everyone in a user-friendly way, enabling people to make informed decisions. Easy Read can assist in providing information to people with intellectual disabilities and is also useful for people with English as a second language, older Australians, people with low literacy, and people with learning disabilities. View more detail east Mission 1, 3 and 4 | NSW Department of Customer Service The nsw.gov.au platform More information keyboard_arrow_down Hide information keyboard_arrow_up Reducing duplication of information across government on a stable platform nsw.gov.au is the source of truth for government information, services and community feedback. A single website across NSW Government means customers can find information easily and accessibly, without having to navigate the structures of government. The website supports translation in 77 languages and has an Easy Read hub, resulting in broader inclusion for the people of NSW. View more detail east Mission 4 | NSW Department of Customer Service Cyber Portal More information keyboard_arrow_down Hide information keyboard_arrow_up Enabling the secure sharing of cyber information and intelligence Built and managed by Cyber Security NSW for its NSW Government stakeholders, the Cyber Portal is a highly customisable and secure information-sharing platform capable of handling documents classified up to PROTECTED. It has a range of functions, including the distribution and collation of time-critical information and intelligence, cyber incident reporting, trend reporting analysis and complex data gathering. View more detail east Mission 1 | NSW Department of Education supported by the Digital Restart Fund Rural Access Gap program More information keyboard_arrow_down Hide information keyboard_arrow_up Addressing the digital divide between rural and metropolitan NSW public schools The Rural Access Gap program was set up to address the growing digital divide between metropolitan and rural, regional and remote public schools in NSW. The program, supported by the Digital Restart fund, aimed to provide schools with learning and education opportunities equivalent to their metropolitan counterparts, through modern IT equipment, collaboration tools and professional learning, and upgraded infrastructure to provide faster and more reliable internet access. View more detail east Mission 3, 4 and 5 | NSW Department of Customer Service NSW Digital Housing Pipeline More information keyboard_arrow_down Hide information keyboard_arrow_up Providing NSW with real-time housing data for better planning, faster decision-making, and improved public services The NSW Digital Housing Pipeline will create a centralised and comprehensive 3D dataset that spatially maps and tracks the progression of housing across NSW, from planning approval through to construction and occupation. View more detail east Mission 3 | NSW Department of Climate Change, Energy, the Environment and Water BioNet’s State Vegetation Type Map More information keyboard_arrow_down Hide information keyboard_arrow_up An open data exchange for all The State Vegetation Type Map (SVTM) shows where different plant communities are found across NSW. It’s a useful tool for government, businesses, and communities to understand native vegetation and make better decisions about land use and conservation. The map is powered by BioNet, which provides integrated data services that support open data sharing and innovation. View more detail east Mission 1, 2, 3 and 4 | NSW Department of Customer Service NSW Digital Photo Card More information keyboard_arrow_down Hide information keyboard_arrow_up Supporting more than one million NSW customers who rely on the NSW Photo Card, including the elderly, customers with a disability and new migrants Launched in April 2025, the NSW Digital Photo Card pilot provides citizens with an upgraded digital photo card, giving them a more secure way to prove their identity. The upgraded card allows customers to digitally share information needed for transactions without having to hand over their phone or reach for their wallet. The pilot is also helping make digital verification more inclusive, especially for customers without a driver licence. View more detail east Mission 1, 2 and 3 | NSW Department of Customer Service Online renewal of the Working with Children Check More information keyboard_arrow_down Hide information keyboard_arrow_up Helping essential workers save time through online renewals of their Working with Children Check The Working with Children Check (WWCC) is a requirement for anyone who works or volunteers in child-related work in NSW, including social workers, teachers, health and childcare workers. A new digital solution allows these workers to renew their WWCC online in as little as 10 minutes, without needing to present identity documents in person at a Service NSW centre. 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