Case studies

Making digital connectivity throughout the state world-leading, affordable and resilient

The NSW Digital Connectivity Index was launched by NSW Telco Authority, with support from the Spatial Services team in the Department of Customer Service. The Digital Connectivity Index is an interactive map measuring digital connectivity quality through access, affordability, and demographics, using 400 million data points. It helps government agencies and communities make informed decisions, prioritise digital inclusion, and guide infrastructure investments.​

Breaking down barriers to digital inclusion

Launched in May 2025, this strategy aims to ensure everyone can use digital technology safely and affordably. It also keeps offline options for essential services. The strategy was co-designed by feedback from digitally excluded communities, the public, community groups and industry.

Supporting older people in NSW with access to low-cost or free digital literacy training

This NSW Government initiative, in partnership with Telstra, provides low cost or free training sessions for older people to build confidence using online services. The low-cost or free digital literacy training at beginner, intermediate and advanced levels includes the use of computers, tablets, smartphones and online applications such as email, social media and cyber safety. Digital inclusion helps seniors to be active and independent members of their immediate and broader communities.

Trialling a purpose-built artificial intelligence (AI) tool for educational use in schools

The NSW Department of Education has developed NSWEduChat, a purpose-built generative AI tool for educational use in schools. NSWEduChat is currently the safest and most cost-effective generative AI tool available for our schools and staff. NSWEduChat is based in our own cloud environment in Sydney, Australia. Data is secure, caters to the NSW educational context and aligns to the NSW AI Assessment Framework.

Land iQ is designed to improve the planning system by helping NSW government agencies make faster, smarter decisions about the use of land

It’s a living platform designed to continue to evolve and adapt to the future needs of users, leveraging new digital resources as they become available. It’s available to NSW Government agencies while we continue to refine the tool and develop license options to make it available to other levels of government, councils, Local Aboriginal Land Councils, researchers and industry.

Testing innovative technology to improve public safety in crowded places

Funded by the Digital Restart Fund (DRF), the Creating Safer Crowded Places project is an example of the NSW Government’s commitment to using innovative technology to drive real impact in the community. This innovative platform draws data from the CCTV network, social media, and environmental systems to generate insights on crowd behaviour and mood while ensuring visitor anonymity.

Using AI to revolutionise road maintenance and operations

Asset AI® is a new digital tool helping asset maintenance teams in the NSW Government and local councils make our roads safer by using AI driven data to streamline road maintenance tasks. Cameras and sensors fixed to Transport for NSW (TfNSW) and council vehicles collect information about the roads. The insights help find problems on the roads faster, making them safer for drivers and pedestrians.

Building strong digital foundations

The State Digital Assets (SDA) Reuse Policy promotes and governs the reuse of SDAs across all NSW Government portfolios and agencies. SDAs are digital solutions used by more than one NSW Government agency and encompass applications, technology infrastructure and data. They are the building blocks of efficient, proactive, customised and seamless government services.

Actionable strategies to enhance security and reduce costs by reducing legacy technology in NSW

Digital NSW have completed a State of NSW Legacy Report, which will help address the challenge of ensuring agencies have the right technology to meet their objectives through actionable strategies to enhance security, reduce costs and guide investments to reduce legacy technology.

The Process and Technology Harmonisation (PaTH) Program

Consolidating multiple finance and technology systems to simplify our corporate and shared service system and support through the PaTH program.

Technology Roadmap 2025-2029

Water agencies (Water NSW, NRAR and DCCEEW) have developed a joint Technology Roadmap. The Roadmap brings together four (4) business improvement strategies that will benefit customers and deliver efficiencies: Water Market System, Water Shared Data Management and Governance, Water Compliance System and Customer Metering Solution.

Multi-award winning project: Creating cooler parks and gardens for our communities to enjoy, using smart water irrigation systems at Bicentennial Park

SIMPaCT uses machine learning and smart technology to cool the microclimate, using data sourced from a mix of environmental sensors. A network of sensors has been set up to record soil moisture and air temperature. The information will be used to fine-tune irrigation at the park using artificial intelligence (AI). Insights will be shared online so that park users will be able to find the coolest and shadiest places in the park for picnics, play and exercise.

Improving access, trust and efficiency through secure digital identity verification​

The NSW Digital ID provides individuals with a secure, opt-in digital identity that will enable them to prove their identity online or in-person using biometric facial verification. This will replace the need to use physical identity documents such as birth certificates, photo cards or driver licences.

Public transport users in NSW will soon benefit from the Opal Next Gen upgrade, enhancing the Opal ticketing system with new technologies for improved journey planning, payment and information access. This upgrade will align with emerging technologies and customer needs.

Provision of data and insights for public use

This data is integrated in apps used by millions of passengers each day and informs state strategies and plans. Data is also available through visualisations published on the Transport website, recognising the need for simplified and accessible insights beyond the developer community.