Case studies Search all case studies. Search by keyword or filter the results to find what’s relevant to you Reset all filters Search Filters Mission Mission 1 Mission 2 Mission 3 Mission 4 Mission 5 Lead department Climate Change, Energy, the Environment and Water Premier's Department Communities and Justice Customer Service Education Health Planning, Housing and Infrastructure Primary Industries and Regional Development Transport Clear all filters Showing results 1-10 of 10 results. Mission 5 | NSW Department of Customer Service Spatial Digital Twin Capability Uplift Pilot More information keyboard_arrow_down Hide information keyboard_arrow_up A pilot to build awareness and user capability of the new Spatial Digital Twin Explorer A capability uplift pilot was conducted between October 2024 and April 2025 and attended by diverse data users from across NSW. The aim of the pilot was to enable NSW Government employees and members of the public to leverage advanced spatial (location-based) data visualisation and tools, facilitating better data discovery, sharing and utilisation, which will lead to more informed planning and decision-making. View more detail east Mission 3, 4 and 5 | NSW Department of Customer Service NSW Digital Housing Pipeline More information keyboard_arrow_down Hide information keyboard_arrow_up Providing NSW with real-time housing data for better planning, faster decision-making, and improved public services The NSW Digital Housing Pipeline will create a centralised and comprehensive 3D dataset that spatially maps and tracks the progression of housing across NSW, from planning approval through to construction and occupation. View more detail east Mission 5 | NSW Department of Customer Service Cultural Diversity Champions Pilot More information keyboard_arrow_down Hide information keyboard_arrow_up Helping the NSW public sector better reflect the community NSW has one of the most culturally diverse populations in the world. Forecasts indicates that by 2031, 33% of NSW will be from a culturally and linguistically diverse (CALD) background (ABS Census). View more detail east Mission 5 | NSW Department of Climate Change, Energy, the Environment and Water National Parks Wildlife Service (NPWS) Data Management Platform More information keyboard_arrow_down Hide information keyboard_arrow_up A cloud-based platform to store and integrate data on national park management including weed control actions, threatened species management, fire, heritage assets and more. The NSW Department of Climate Change, Energy, the Environment and Water (DCCEEW) recognises that that data and digital capabilities are not just tools – they are critical enablers of how we deliver services. High-quality data and modern digital technologies are essential to how the NPWS protects our natural environment by improving decision-making, targeting investment, and strengthening our accountability to the communities and landscapes we serve. View more detail east Mission 2 and Mission 5 | NSW Department of Education Digital Skills & Workforce Compact More information keyboard_arrow_down Hide information keyboard_arrow_up An industry-informed plan to deliver a resilient pipeline of digitally skilled and capable people The NSW Digital Skills and Workforce Compact is a 7-year, cross-sector collaboration between the NSW Government, the digital industry, and the education and training sector. It aims to address the projected 2030 digital workforce shortfall of 85,000 by implementing innovative and industry-informed strategies. View more detail east Mission 5 | NSW Department of Education The 1000 NSW Public Sector Apprentices and Trainees Program More information keyboard_arrow_down Hide information keyboard_arrow_up Building skills for the future: The NSW public sector’s commitment to apprenticeships and traineeships The NSW Government is investing $93.5 million through the 1000 NSW Public Sector Apprentices and Trainees Program to recruit 1,000 apprentices and trainees across public sector agencies and State Owned Corporations by 30 June 2026. View more detail east Mission 5 | NSW Department of Customer Service Multicultural Plan 2023-2025 More information keyboard_arrow_down Hide information keyboard_arrow_up Highlighting the importance of cultural competence and celebrating diversity The Multicultural Plan was developed based on community and staff feedback and aims to tailor services for multicultural communities, enhance staff workplace experiences and opportunities, and promote social and economic participation. It highlights the importance of cultural competence and celebrates diversity within the NSW Department of Customer Service’s workforce. View more detail east Mission 5 | Transport for NSW Virtual reality training to deliver safer reality More information keyboard_arrow_down Hide information keyboard_arrow_up Embracing digital innovation: Sydney Trains VR training for frontline excellence Sydney Trains has introduced a virtual reality (VR) training program for 3,000 train drivers and guards to enhance their emergency response skills. This cutting-edge initiative marks a significant shift from traditional video learning, utilising VR to simulate real-life scenarios. View more detail east Mission 1 and 5 | NSW Department of Customer Service Easy Read hub More information keyboard_arrow_down Hide information keyboard_arrow_up Making government information accessible to people with intellectual disability Easy Read aims to make information more accessible to more people. Easy Read formats present complex information in a simplified, easy-to-understand way. This is helpful for people with intellectual disabilities, low literacy, or for those whose first language is not English. View more detail east Mission 1 and Mission 5 | NSW Department of Customer Service Easy Read Style Guide More information keyboard_arrow_down Hide information keyboard_arrow_up Helping NSW Government staff make information accessible and inclusive The Easy Read Style Guide helps make important information available to everyone in a user-friendly way, enabling people to make informed decisions. Easy Read can assist in providing information to people with intellectual disabilities and is also useful for people with English as a second language, older Australians, people with low literacy, and people with learning disabilities. 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