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Artificial Intelligence Digital Policy Lab Service Delivery

Communique The NSW Government held the AI Thought Leaders Summit on 29 November 2019. The Summit was opened by the Minister for Customer

Policy Lab Transformation

Six months ago, we embarked on something new for government: a dedicated whole-of-government policy lab practicing human-centred design (HCD

Digital Policy Lab Transformation

Artificial Intelligence – the creation of machines and software that can learn, reason, make decisions and act on their own – offers huge

Policy Lab

Empathy is the first step in a human-centred design journey. Designers are encouraged to use empathy to identify the motivations, wants and

Policy Lab

Since our last post about the Rules as Code project in January, the move towards making machine-consumable legislation and policy has picked

Guidance Policy Lab Principles

"We need a policy on this" Public service proverb 'We need a policy on this' is a familiar phrase to any public servant, but what does it

Digital Policy Lab

The Policy Lab has been walking the talk on building public service excellence, most recently by collaborating with thought leaders in NSW

Digital Policy Lab Transformation

Judging by the great response we had to NSW Policy Lab's second event with Data61 on Tuesday 5 February, we know that plenty of people have

Digital Policy Lab Transformation

Policy Lab is plunging into 2019 with a busy dance card, following our formal launch in December 2018. We’ll be running projects that map

Capability Policy Lab

Teams from the Policy Lab and Data and Information Policy underwent an immersive four-week training program in November to build new

Capability Policy Lab Transformation

When I was first approached to write a blog about innovative policy development approaches around the world I was a bit excited (I’m an

Data Policy Lab Security

In the first of a series of free events for NSW Government employees, the NSW Department of Finance, Services and Innovation together with