Solving complex government problems to deliver better services to the people of NSW.
GTP is a team of digital professionals focused on enabling digital transformation by putting citizens at the heart of everything. Our approach is to design services around a user's needs and apply agile and design thinking practices to deliver high-impact products.
Methodology and Approach
Protecting Customer and Government data
We are passionate in our drive to collaborate and partner with our agency partners in the development and implementation of innovative and robust digital solutions that support citizen-centric services.
We put our customers’ interest at the centre of everything we do. It is this desire that governs how we manage all our projects.
Methodology and approach
Business process analysis and mapping
A dedicated Business Analyst (BA) is assigned to the project to perform initial business analysis and provide advice on business process improvements. The BA will conduct business process workshops with each client and prepare business process gap documentation and requirement specifications. The BA will manage all steps of the project and provide ongoing support and customer relationship management.
This approach promotes transparency and provides regular opportunity for the Product Owner to prioritise and focus the project on their key priorities. The approach also enables the product owner to de-prioritise components that are not required. As part of this project methodology the contracting agency appoints a Product Owner who works closely with the GTP project team to determine project requirements such as the; feature development, build priority, release plan and backlog prioritisation.
The following agile rituals will be used to deliver the project:
Sprint planning – Provides the team with the opportunity to define the work and effort necessary to meet their sprint commitment.
Sprint reviews – Provides the team with the opportunity to present what has been accomplished in the last sprint to the Product Owner and stakeholders, gathering feedback in preparation for the next sprint.
Sprint retrospective – Provides an opportunity for the team to self-reflect and create a plan for improvements during the next sprint.
Daily stand-up – Provides regular updates and transparency around the progress of the project so that blockers can be highlighted and mitigated in a timely manner.
Backlog refinement – Provides the product owner with the ability to prioritise the components of the project that deliver the greatest value to the client.