Customer Payments Platform (CPP) is a whole of government payment platform delivering a seamless, end-to-end payments experience across government and supporting a range of payment methods.
CPP is a State Digital Asset. Over 30 agencies use the platform with more than 10 million transactions and over $6 billion in payments in 2021/2022.
Outcomes and Benefits
- Provides customers with a seamless, secure payment experience across all NSW Government agencies
- Eliminates the need for agencies to connect to multiple payment providers with the flexibility to roll out new payment methods quickly
- CPP provides agencies with full transactional level reconciliation across multiple channels through a single platform whilst supporting the reduction of payment related costs.
- Multiple payment options with surcharging capability e.g., VISA, MasterCard, Amex, UnionPay, Diners, eftpos, PayPal, BPAY, NPP and Direct Entry
- Integrates with other platforms such as Virtual Contact Centre
- CPP is PCI-DSS compliant
How does a transaction on the Customer Payment Platform work?
CPP is a robust, reusable payments capability that creates a more consistent customer experience and reduces costs. It is an abstraction layer between agency transaction systems and banks which allows straight through processing.
CPP capabilities
| Citizens and Businesses | Agencies |
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Payment Methods
Payments Compliance and Security
- PCI-DSS
- ISO-27001
- Surcharging Compliance with ACCC regulation
Want to know more?
Visit our frequently asked questions page or get in touch by emailing GTPpartnership@customerservice.nsw.gov.au