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      Digital Restart Fund

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        2020-2021 In Review

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    Policy

    • Cyber Security

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      • Cyber Security Strategy

        Cyber Security Strategy

        • Our Strategy at a Glance
        • Our Vision

          Our Vision

          • Increase NSW Government cyber resiliency
          • Help NSW cyber security businesses grow
          • Enhance cyber security skills and workforce
          • Support cyber security research & innovation
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      • DMARC
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        Cyber Security Resources

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    • Artificial Intelligence

      Artificial Intelligence

      • AI Strategy

        AI Strategy

        • Strategy Overview
        • Building public trust
        • Digital uplift
        • Building data capability
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      • Artificial Intelligence (AI) Ethics Policy

        Artificial Intelligence (AI) Ethics Policy

        • Ethical Policy Statement
        • Mandatory Ethical Principles for the use of AI
        • Key considerations
      • NSW AI Assurance Framework
    • Smart Infrastructure Policy
    • Cloud strategy and policy

      Cloud strategy and policy

      • Cloud policy
      • Cloud strategy
    • Managing Data & Information

      Managing Data & Information

      • Information Management Framework
      • Information classification, handling and labelling guidelines
      • Data and Information Custodianship Policy
    • Internet of Things (IoT)

      Internet of Things (IoT)

      • Module 1 - The Internet of Things in NSW
      • Module 2 - Project Scoping
      • Module 3 – Project Planning
      • Module 4 – Stakeholder Engagement
      • Module 5 – Making the Case
      • Module 6 - Procure
      • Module 7 – Set Up
      • Module 8 – Use and Maintain
      • Module 9 – Assess
    • Buying ICT

      Buying ICT

      • Optimise enterprise telecommunications services

        Optimise enterprise telecommunications services

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  • Delivery

    Delivery

    • Digital Service Toolkit

      Digital Service Toolkit

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        Design System

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          Digital styles

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            Forms and transactions

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          Contributing

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        Resources

        • Plan a project

          Plan a project

          • Who you'll need and when
          • Multidisciplinary delivery teams
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          • Design for record keeping
          • Define the problem
          • Identify and align outcomes 
        • User research methods

          User research methods

          • Understanding user needs
          • Conducting user interviews
          • Empathy mapping
          • Persona creation
          • Customer journey maps
          • Analysing insights
          • Sharing your findings
          • Usability testing
          • Discovery phase research
          • Alpha phase research
          • Beta phase research
          • Go-live phase research
          • Recruiting users
          • Ethical user research
          • Paying users
          • Identify your users
          • Plan your user research approach
          • Be ethical with user research
        • User experience and design methods

          User experience and design methods

          • Prototyping
          • Card sorting
          • User stories
          • Design for the user journey
          • Test for usability
        • Building a service

          Building a service

          • Privacy

            Privacy

            • Embed privacy from the outset
            • Comply with privacy legislation and principles
            • De-identify datasets
          • Secure digital services

            Secure digital services

            • Engage your cyber security expert
            • Align with cyber security best practice
            • Test and verify security
            • Adhere to cyber security policy
          • Design and manage your data needs

            Design and manage your data needs

            • Identifying data needs
            • Storing, using, sharing data
            • Maintaining data
            • Keeping and disposing of records
          • Transparency
          • Collaboration
          • Governance
          • Project phases checklist

            Project phases checklist

            • Plan and discover
            • Design, test and build
            • Maintain and improve
        • Testing and improving

          Testing and improving

          • How to collect data and measure performance
          • Testing a product or service
          • Establish metrics
          • Developing capabilities
          • Monitor and improve

            Monitor and improve

            • Project scenario: Plan to improve
        • Digital collaboration tools

          Digital collaboration tools

          • Follow cyber security best practice
          • Tools Index
          • Cluster Training Resources

            Cluster Training Resources

            • Transport for NSW Collaboration Ecosystem

              Transport for NSW Collaboration Ecosystem

              • 365 Learn
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            • TAFE NSW Microsoft Office 365 Adoption

              TAFE NSW Microsoft Office 365 Adoption

              • Learning Dives
              • Quick Reference Guides
              • Session Plan
            • Department of Customer Service Resources
          • Co-author documents
          • Communicate with others
          • Create Ideas
          • Manage tasks and projects
          • Share Knowledge
          • Work across networks
        • Technology and tools

          Technology and tools

          • The right technology in each phase
          • Using open source assets
          • Reference architecture

            Reference architecture

            • Service NSW omni-channel reference architecture (OCRA)
          • NSW Government digital style
          • NSW Design System components
          • Business capability and process
          • Identify and use existing data
          • Solutions and platforms
          • Use existing domain names
          • Build for reuse
        • Accessibility and inclusivity

          Accessibility and inclusivity

          • Meet WCAG standard
          • Test with assistive technologies
          • Research and test with diverse users
          • Write in plain English
          • PDFs and other types of content
          • Support and solutions
          • Simple Accessibility Checklist

            Simple Accessibility Checklist

            • 1. Colour contrast
            • 2. Colour alone
            • 3. Text resize
            • 4. Clear link and button text
            • 5. Video supports captions
            • 6. Keyboard accessible
            • 7. Error identification
            • 8. Tested on web only: Image descriptions
            • 9. Tested on web only: Headings
        • Writing content

          Writing content

          • Content 101

            Content 101

            • Content basics
            • Writing for inclusivity
            • Writing style
            • Content audit
            • Content structure
            • Testing toolkit
            • Finding a tone of voice
            • Meta data
            • Images and alt text
            • Documents and media

              Documents and media

              • Word documents
              • PDF documents
              • Video and audio
          • Content design

            Content design

            • Ways of working
            • Core skills
            • Using artefacts
            • Content design for transactions

              Content design for transactions

              • Confirm and wrap up
              • Explain the transaction
              • Help text
              • Map the transaction
              • Signpost the steps
              • Supporting copy
          • Content style guide

            Content style guide

            • Grammar and punctuation
            • Terms and spelling
            • Numbers, dates and times
            • Microcopy
            • Using links
      • Activities and Templates
      • Delivery Manual

        Delivery Manual

        • Overview
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        • Retiring a service
      • Solutions

        Solutions

        • Feedback assist
        • NSW Point
        • Service Point (BETA)
        • API.nsw
        • Squiz Digital.NSW starter kit
        • AWS S3 document upload
        • Customer sentiment check
        • Proof of identity (POI)
        • Service NSW Connect
        • Tell Government Once
        • e-Invoicing
        • Salesforce Genogram
        • Salesforce Timeline
        • Salesforce Advanced Printing
        • Virtual assistant
    • Government Technology Platforms (GTP)

      Government Technology Platforms (GTP)

      • Customer Payment Platform (CPP)
      • Digital. NSW Accelerator (DNA)
      • OneGov

        OneGov

        • APIs and data sharing
        • Case management, compliance and workflows
        • Customer feedback solutions
        • Data management, analytics and visualisation
        • Digital consultancy
        • Enterprise application development
        • Licensing platform (Licence.NSW)
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      • Activities and Templates
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    • Government Technology Platforms (GTP)

Learning Dives

Learning Dives are instructor lead hands on training. It is created to provide staff with a foundational knowledge of Microsoft 365 tools, including essential tips and ticks for all skill levels.

Microsoft Teams Learning Dive Session Plan:

teams learning dive session plan

Microsoft Teams Learning Dive presentation slide samples:

teams learning drive presentation

o365 in a nutshell

Last updated 20 May 2022

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