View our updated agile resource
We've launched a new resource to help you work through each phase of the agile delivery process. Switch to the Delivery Manual for our updated content.
Plan to set up your project for success.
The service design and delivery process is an agile approach. It helps the team build a service for the whole user experience. This might include connecting or replacing products owned by different parts of government.
Know the records you will be collecting from your users, what your users need and the people you should have in your team to design and deliver your service.
Embed into your design and build process. Align with your business needs and service delivery.east
Job descriptions for the roles you will need to deliver digital products and serviceseast
A new way of delivering government services to build the right thing for userseast
From Discovery to Go-Live, there are key steps and outcomes to each phase of deliveryeast
Define the problem or opportunity to address, using evidence, before developing solutions.east