Design with users, for users

The ‘design with users, for users’ standard focuses teams on the people who use our services. It guides us to adopt a user-first approach. It helps us to avoid assumptions and test for the ongoing usability of our services.

Find out what you need to do to meet this standard.

User needs and research

Start your project by knowing as much about your users as possible. Learn how they interact with your service and any barriers they might be facing. 

Go to User needs and research to know what you must do to apply this standard, and how to do it.

User experience design

User experience design ensures products provide meaningful and relevant experiences to users. It includes all aspects of a user's interaction from the branding to colour and usability.

Go to User experience design to know what you must do to apply this standard, and how to do it.

Digital branding and style

Design your website, product or service, so that it has a distinctly NSW Government look and feel, and one that gives customers a consistent user experience.   

Go to Digital branding and style to know what you must do to apply this standard, and how to do it.

Accessibility and inclusivity

Accessibility is the result of inclusive design. Use this guide to meet the minimum required – in who you research with, and how you design, write and test your services.

Go to Accessibility and inclusivity to know what you must do to apply this standard, and how to do it.

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