Managing Data & Information

We have a range of guidance, tools and case studies available for the NSW government sector to manage data and information. These are designed to help embed best practice information and data management processes.

Data NSW

Data.NSW is a program of work aimed at increasing the safe use of data across NSW government, to support better customer service, policy development, responsiveness and innovation. Data.NSW is the single portal for access to:

Access datasets

Understand how to request data from NSW government agencies. The first place to look for NSW government open datasets is Data.NSW - the NSW Open Data Portal.

Some agencies and clusters also have their own data portal:

Using data and information

You don’t need to be a data expert. Data can also be used in simple but powerful ways, to improve service delivery and outcomes for the community.

Here is some information to help you get across the basics.

Common terms

  • Data: in its basic form is raw information, like facts or statistics. Collected to be examined and used for decision-making. Stored in a spreadsheet or within a database.
  • Information: the insights made from data.
  • Closed Data: restricted and only accessible to its owner or holder.
  • Shared Data: available to named people or organisations based on terms and conditions.
  • Open Data: available to anyone and bears no terms and conditions. For instance, a Twitter feed or bus timetable. The Information and Privacy Commission has developed an e-learning course that introduces Open Data in NSW
  • Data analytics: the process of manipulating data in different ways with the goal of discovering insights.
  • Visualisation: the communication of data in pictorial or graphical format.
  • API: An application programming interface (API). The standardised method of communication between two or more pieces of software.
  • Unit level data: the lowest level category type to which the data relates. Like a set of data relating individuals or a specific location.
  • Aggregate data: data that has been combined or de-identified, for example so that it no longer identifies specific individuals or locations.

Why are data and information important?

Data and information are key to digital transformation. By managing, analysing and using data and information, they become powerful resources that benefit government and the community in significant ways.

By effectively managing data and information you can:

  • know more about your services or where services are needed
  • track your performance
  • inform budget
  • be transparent to the community
  • build knowledge and improvements in your organisation.

What if I'm not a data expert?

Everyone has a role to play in creating high quality data and information. There are more and more opportunities for people in all roles to use data to improve how they operate. There are also increasing avenues for all staff to learn how they can better create and use data in their daily operations.

Managing data

NSW government data and information are a resource for government and the community.

How to share or request data can be found on Sharing data.


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