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        Cyber Security Strategy

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          Our Vision

          • Increase NSW Government cyber resiliency
          • Help NSW cyber security businesses grow
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          • Support cyber security research & innovation
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        Artificial Intelligence (AI) Ethics Policy

        • Ethical Policy Statement
        • Mandatory Ethical Principles for the use of AI
        • Key considerations
      • NSW AI Assurance Framework
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      Cloud strategy and policy

      • Cloud policy
      • Cloud strategy
    • Managing Data & Information

      Managing Data & Information

      • Information Management Framework
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      • Data and Information Custodianship Policy
    • Internet of Things (IoT)

      Internet of Things (IoT)

      • Module 1 - The Internet of Things in NSW
      • Module 2 - Project Scoping
      • Module 3 – Project Planning
      • Module 4 – Stakeholder Engagement
      • Module 5 – Making the Case
      • Module 6 - Procure
      • Module 7 – Set Up
      • Module 8 – Use and Maintain
      • Module 9 – Assess
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      Buying ICT

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        Optimise enterprise telecommunications services

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    Delivery

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          Contributing

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        • Plan a project

          Plan a project

          • Who you'll need and when
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          • Define the problem
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        • User research methods

          User research methods

          • Understanding user needs
          • Conducting user interviews
          • Empathy mapping
          • Persona creation
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          • Usability testing
          • Discovery phase research
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          • Recruiting users
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          • Identify your users
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          • Be ethical with user research
        • User experience and design methods

          User experience and design methods

          • Prototyping
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          • Design for the user journey
          • Test for usability
        • Building a service

          Building a service

          • Privacy

            Privacy

            • Embed privacy from the outset
            • Comply with privacy legislation and principles
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          • Secure digital services

            Secure digital services

            • Engage your cyber security expert
            • Align with cyber security best practice
            • Test and verify security
            • Adhere to cyber security policy
          • Design and manage your data needs

            Design and manage your data needs

            • Identifying data needs
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            • Keeping and disposing of records
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          • Governance
          • Project phases checklist

            Project phases checklist

            • Plan and discover
            • Design, test and build
            • Maintain and improve
        • Testing and improving

          Testing and improving

          • How to collect data and measure performance
          • Testing a product or service
          • Establish metrics
          • Developing capabilities
          • Monitor and improve

            Monitor and improve

            • Project scenario: Plan to improve
        • Digital collaboration tools

          Digital collaboration tools

          • Follow cyber security best practice
          • Tools Index
          • Cluster Training Resources

            Cluster Training Resources

            • Transport for NSW Collaboration Ecosystem

              Transport for NSW Collaboration Ecosystem

              • 365 Learn
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            • TAFE NSW Microsoft Office 365 Adoption

              TAFE NSW Microsoft Office 365 Adoption

              • Learning Dives
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            • Department of Customer Service Resources
          • Co-author documents
          • Communicate with others
          • Create Ideas
          • Manage tasks and projects
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          • Work across networks
        • Technology and tools

          Technology and tools

          • The right technology in each phase
          • Using open source assets
          • Reference architecture

            Reference architecture

            • Service NSW omni-channel reference architecture (OCRA)
          • NSW Government digital style
          • NSW Design System components
          • Business capability and process
          • Identify and use existing data
          • Solutions and platforms
          • Use existing domain names
          • Build for reuse
        • Accessibility and inclusivity

          Accessibility and inclusivity

          • Meet WCAG standard
          • Test with assistive technologies
          • Research and test with diverse users
          • Write in plain English
          • PDFs and other types of content
          • Support and solutions
          • Simple Accessibility Checklist

            Simple Accessibility Checklist

            • 1. Colour contrast
            • 2. Colour alone
            • 3. Text resize
            • 4. Clear link and button text
            • 5. Video supports captions
            • 6. Keyboard accessible
            • 7. Error identification
            • 8. Tested on web only: Image descriptions
            • 9. Tested on web only: Headings
        • Writing content

          Writing content

          • Content 101

            Content 101

            • Content basics
            • Writing for inclusivity
            • Writing style
            • Content audit
            • Content structure
            • Testing toolkit
            • Finding a tone of voice
            • Meta data
            • Images and alt text
            • Documents and media

              Documents and media

              • Word documents
              • PDF documents
              • Video and audio
          • Content design

            Content design

            • Ways of working
            • Core skills
            • Using artefacts
            • Content design for transactions

              Content design for transactions

              • Confirm and wrap up
              • Explain the transaction
              • Help text
              • Map the transaction
              • Signpost the steps
              • Supporting copy
          • Content style guide

            Content style guide

            • Grammar and punctuation
            • Terms and spelling
            • Numbers, dates and times
            • Microcopy
            • Using links
      • Activities and Templates
      • Delivery Manual

        Delivery Manual

        • Overview
        • Pre-discovery phase
        • Discovery phase
        • Alpha phase
        • Beta phase
        • Live phase
        • Retiring a service
      • Solutions

        Solutions

        • Feedback assist
        • NSW Point
        • Service Point (BETA)
        • API.nsw
        • Squiz Digital.NSW starter kit
        • AWS S3 document upload
        • Customer sentiment check
        • Proof of identity (POI)
        • Service NSW Connect
        • Tell Government Once
        • e-Invoicing
        • Salesforce Genogram
        • Salesforce Timeline
        • Salesforce Advanced Printing
        • Virtual assistant
    • Government Technology Platforms (GTP)

      Government Technology Platforms (GTP)

      • Customer Payment Platform (CPP)
      • Digital. NSW Accelerator (DNA)
      • OneGov

        OneGov

        • APIs and data sharing
        • Case management, compliance and workflows
        • Customer feedback solutions
        • Data management, analytics and visualisation
        • Digital consultancy
        • Enterprise application development
        • Licensing platform (Licence.NSW)
      • Technology Services
      • Virtual Contact Centre
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  1. Home
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Tags
Showing 1 - 10 of 136

Localised air quality monitoring helping customers to breathe easier

Melissa Wilkinson

26 Jul 2022

  • Digital
  • Transformation
Localised air quality monitoring thumbnail

Team spotlight: The Greener City Branch

Blake Smith

26 Jul 2022

  • Digital
  • Transformation
Greener Neighbourhoods Tree Canopy Thumbnail

Cutting red tape on industrial plant registrations

Sarah Ryan

28 Jun 2022

  • Digital
  • Transformation
Two tradesman using laptop

Creating easy and secure digital regulatory experiences with Verushka Harvey

Sarah Ryan

28 Jun 2022

  • Digital
  • Transformation
Verushka on a banner

Connectivity upgrades transforming remote schools across NSW

Emma Keen

1 Jun 2022

  • Digital
  • Transformation
Connectivity upgrades transforming remote schools across NSW

A message from Greg Wells

Greg Wells

1 Jun 2022

  • Digital
  • Transformation
Greg Wells banner

Rural Access Gap: Closing the digital education divide

Emma Keen

1 Jun 2022

  • Digital
  • Transformation
Student learning with a teacher

How the Digital Restart Fund is connecting thousands of remote and regional students

Sarah Ryan

31 May 2022

  • Digital
  • Transformation
Map of remote NSW

The Digital Restart Fund is making it easier for builders and tradespeople to go wallet free

Sarah Ryan

3 May 2022

  • Data
  • Transformation
Contract credentials

Building a smarter, customer centric and fully diverse digital NSW with Kate Burleigh

Sarah Ryan

21 Apr 2022

  • Digital
  • Transformation
Building a smarter, customer centric and fully diverse digital NSW with Kate Burleigh

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