Case studies Search all case studies. Search by keyword or filter the results to find what’s relevant to you Reset all filters Search Filters Mission Mission 1 Mission 2 Mission 3 Mission 4 Mission 5 Lead department Climate Change, Energy, the Environment and Water Communities and Justice Customer Service Education Health Planning, Housing and Infrastructure Primary Industries and Regional Development Transport Clear all filters Showing results 1-5 of 5 results. Mission 1 | NSW Department of Education supported by the Digital Restart Fund Rural Access Gap program More information keyboard_arrow_down Hide information keyboard_arrow_up Addressing the digital divide between rural and metropolitan NSW public schools The Rural Access Gap program was set up to address the growing digital divide between metropolitan and rural, regional and remote public schools in NSW. The program, supported by the Digital Restart fund, aimed to provide schools with learning and education opportunities equivalent to their metropolitan counterparts, through modern IT equipment, collaboration tools and professional learning, and upgraded infrastructure to provide faster and more reliable internet access. View more detail east Mission 1 | Digital NSW Accessibility and Inclusivity Toolkit More information keyboard_arrow_down Hide information keyboard_arrow_up Helping people build and buy digital products and services that everyone can use The Accessibility and Inclusivity Toolkit can be used by agencies and communities to make sure digital products and services meet accessibility guidelines, so everyone can access them. This promotes inclusivity, equal access to information and digital opportunities. View more detail east Mission 1 | Department of Customer Service NSW Connectivity Index More information keyboard_arrow_down Hide information keyboard_arrow_up Making digital connectivity throughout the state world-leading, affordable and resilient The NSW Digital Connectivity Index was launched by NSW Telco Authority, with support from the Spatial Services team in the Department of Customer Service. The Digital Connectivity Index is an interactive map measuring digital connectivity quality through access, affordability, and demographics, using 400 million data points. It helps government agencies and communities make informed decisions, prioritise digital inclusion, and guide infrastructure investments. View more detail east Mission 1 | Department of Customer Service NSW Digital Inclusion Strategy More information keyboard_arrow_down Hide information keyboard_arrow_up Breaking down barriers to digital inclusion Launched in May 2025, this strategy aims to ensure everyone can use digital technology safely and affordably. It also keeps offline options for essential services. The strategy was co-designed by feedback from digitally excluded communities, the public, community groups and industry. View more detail east Mission 1 | NSW Department of Communities and Justice Tech Savvy Seniors More information keyboard_arrow_down Hide information keyboard_arrow_up Supporting older people in NSW with access to low-cost or free digital literacy training This NSW Government initiative, in partnership with Telstra, provides low cost or free training sessions for older people to build confidence using online services. The low-cost or free digital literacy training at beginner, intermediate and advanced levels includes the use of computers, tablets, smartphones and online applications such as email, social media and cyber safety. Digital inclusion helps seniors to be active and independent members of their immediate and broader communities. View more detail east Explore the NSW Digital Strategy Mission 1east Mission 2east Mission 3east Mission 4east Mission 5east Enabling government prioritieseast Strategy roadmapeast Commitmentseast NSW Digital Strategieseast Glossaryeast Referenceseast