Case studies Search all case studies. Search by keyword or filter the results to find what’s relevant to you Reset all filters Search Filters Mission Mission 1 Mission 2 Mission 3 Mission 4 Mission 5 Lead department Climate Change, Energy, the Environment and Water Premier's Department Communities and Justice Customer Service Education Health Planning, Housing and Infrastructure Primary Industries and Regional Development Transport Clear all filters Showing results 1-11 of 11 results. Mission 1, 2, 3 and 4 | NSW Department of Customer Service NSW Digital Photo Card More information keyboard_arrow_down Hide information keyboard_arrow_up Supporting more than one million NSW customers who rely on the NSW Photo Card, including the elderly, customers with a disability and new migrants Launched in April 2025, the NSW Digital Photo Card pilot provides citizens with an upgraded digital photo card, giving them a more secure way to prove their identity. The upgraded card allows customers to digitally share information needed for transactions without having to hand over their phone or reach for their wallet. The pilot is also helping make digital verification more inclusive, especially for customers without a driver licence. View more detail east Mission 1, 2 and 3 | NSW Department of Customer Service Online renewal of the Working with Children Check More information keyboard_arrow_down Hide information keyboard_arrow_up Helping essential workers save time through online renewals of their Working with Children Check The Working with Children Check (WWCC) is a requirement for anyone who works or volunteers in child-related work in NSW, including social workers, teachers, health and childcare workers. A new digital solution allows these workers to renew their WWCC online in as little as 10 minutes, without needing to present identity documents in person at a Service NSW centre. View more detail east Mission 1 | Department of Communities and Justice Transforming Language Services with the Language+ App More information keyboard_arrow_down Hide information keyboard_arrow_up Improved accessibility of quality, on-demand language interpretation for NSW Police and emergency services The Multicultural NSW Transforming Language Services project helped improve language assistance to the communities of NSW when interacting with NSW Police and other emergency services across the state. The project is helping to break down language barriers and confusion when communicating simple, everyday policing activities. View more detail east Mission 1 | NSW Department of Education supported by the Digital Restart Fund Rural Access Gap program More information keyboard_arrow_down Hide information keyboard_arrow_up Addressing the digital divide between rural and metropolitan NSW public schools The Rural Access Gap program was set up to address the growing digital divide between metropolitan and rural, regional and remote public schools in NSW. The program, supported by the Digital Restart fund, aimed to provide schools with learning and education opportunities equivalent to their metropolitan counterparts, through modern IT equipment, collaboration tools and professional learning, and upgraded infrastructure to provide faster and more reliable internet access. View more detail east Mission 1 | Digital NSW Accessibility and Inclusivity Toolkit More information keyboard_arrow_down Hide information keyboard_arrow_up Helping people build and buy digital products and services that everyone can use The Accessibility and Inclusivity Toolkit can be used by agencies and communities to make sure digital products and services meet accessibility guidelines, so everyone can access them. This promotes inclusivity, equal access to information and digital opportunities. View more detail east Mission 1 | Department of Customer Service NSW Connectivity Index More information keyboard_arrow_down Hide information keyboard_arrow_up Making digital connectivity throughout the state world-leading, affordable and resilient The NSW Digital Connectivity Index was launched by NSW Telco Authority, with support from the Spatial Services team in the Department of Customer Service. The Digital Connectivity Index is an interactive map measuring digital connectivity quality through access, affordability, and demographics, using 400 million data points. It helps government agencies and communities make informed decisions, prioritise digital inclusion, and guide infrastructure investments. View more detail east Mission 1 | Department of Customer Service NSW Digital Inclusion Strategy More information keyboard_arrow_down Hide information keyboard_arrow_up Breaking down barriers to digital inclusion Launched in May 2025, this strategy aims to ensure everyone can use digital technology safely and affordably. It also keeps offline options for essential services. The strategy was co-designed by feedback from digitally excluded communities, the public, community groups and industry. View more detail east Mission 1 | NSW Department of Communities and Justice Tech Savvy Seniors More information keyboard_arrow_down Hide information keyboard_arrow_up Supporting older people in NSW with access to low-cost or free digital literacy training This NSW Government initiative, in partnership with Telstra, provides low cost or free training sessions for older people to build confidence using online services. The low-cost or free digital literacy training at beginner, intermediate and advanced levels includes the use of computers, tablets, smartphones and online applications such as email, social media and cyber safety. Digital inclusion helps seniors to be active and independent members of their immediate and broader communities. View more detail east Mission 1 and 5 | NSW Department of Customer Service Easy Read hub More information keyboard_arrow_down Hide information keyboard_arrow_up Making government information accessible to people with intellectual disability Easy Read aims to make information more accessible to more people. Easy Read formats present complex information in a simplified, easy-to-understand way. This is helpful for people with intellectual disabilities, low literacy, or for those whose first language is not English. View more detail east Mission 1 and Mission 5 | NSW Department of Customer Service Easy Read Style Guide More information keyboard_arrow_down Hide information keyboard_arrow_up Helping NSW Government staff make information accessible and inclusive The Easy Read Style Guide helps make important information available to everyone in a user-friendly way, enabling people to make informed decisions. Easy Read can assist in providing information to people with intellectual disabilities and is also useful for people with English as a second language, older Australians, people with low literacy, and people with learning disabilities. View more detail east Mission 1, 3 and 4 | NSW Department of Customer Service The nsw.gov.au platform More information keyboard_arrow_down Hide information keyboard_arrow_up Reducing duplication of information across government on a stable platform nsw.gov.au is the source of truth for government information, services and community feedback. A single website across NSW Government means customers can find information easily and accessibly, without having to navigate the structures of government. The website supports translation in 77 languages and has an Easy Read hub, resulting in broader inclusion for the people of NSW. 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